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Customer Experience Administrator

7 months ago

Liverpool, United Kingdom The Forshaw Group Full time

This will be a busy and varied role, providing comprehensive administration support to the management & surveying teams, including diary management, data entry and general day to day duties. You will have great administration skills and be a confident communicator, both on the telephone and face to face. You must also have a good understanding of handling confidential information. You will be proficient in the Microsoft Office package and be adept at learning bespoke software systems.

**Vacancy description**
- Managing incoming mailbox
- Data input
- Greeting visitors at reception
- Completing tasks assigned by other team members ensuring that deadlines are met, and work is completed correctly
- Updating computer records
- Taking payments over the phone
- Attending departmental meetings

**Desired skills**
- Strong focus on delivering and meeting customer expectations
- Organised approach and excellent time management
- Computer literacy
- Confident telephone manner with the ability to communicate with a wide range of customers at all levels
- Ability to work on own initiative and prioritise demanding workloads accordingly.
- The ability to work effectively as a team**Personal qualities**
- Confident
- Reliable
- Willing to learn
- Well presented

**Salary**

Dependant on experience

**Desired qualifications**

GCSE, or equivalent, Maths and English Grade A-C or 9 - 4.

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

Work Location: In person