Administrator (Student Experience)

3 months ago

Liverpool, United Kingdom MC Academy Full time

We’re looking for a Student Experience Administrator to join us in Liverpool, as we open our new branch Experience working with teams in other locations is a plus, as you’ll work closely with our existing school in Manchester (est. 2005).

**Position Summary**:
As our Administration Officer, you’ll report directly to the school’s Administration Manager, who is based in our Manchester office. You’ll work as part of the administration team to welcome our students to our school in Liverpool, and enroll them successfully in their courses; while working closely with other departments, including our teachers, HR, sales, marketing, and management, both in Liverpool and Manchester. You’ll have the opportunity to work both in the back office and at other times be customer-facing.

**Core Competencies**:
Must possess the ability to switch between tasks with ease. Must be extremely organized, detail-orientated, and able to manage multiple tasks simultaneously. Must be able to work well both individually and as part of a team, and possess customer-facing skills.

**Essential Duties And Responsibilities**:

- On-board new students by providing all necessary documentation and assisting students/agents throughout the process
- Generate Starters/Leavers list for student enrolment
- Generate student ID cards
- Maintain accurate and up to date student information on our internal system, and student files
- Work with key team members in a cross-departmental team (e.g. Accommodation, Finance, Sales)
- Have a customer-orientated approach when dealing with students queries
- Emergency phone rota participation
- Commit to keeping communal spaces clean and tidy
- Be flexible in the job role to meet business demands

**Education and Experience**:

- Bachelor’s Degree required
- Prior administration experience required
- Experience working with customers required
- Experience with either admissions or accommodation or finance is a plus
- Experience working in a student support capacity is a plus

**What We Offer**:

- Competitive salary
- Sick Pay
- Benefits program, incl. discounts to entertainment, food, drink, beauty and more
- Generous Paid Time Off
- Pension scheme
- Training and Support
- Advancement Opportunities
- MC Academy is an English Language Academy, based in the centre of Manchester. We first opened in 2005, and are accredited by the British Council, ISI, English UK, Cambridge Assessment English, and PFE. We offer a variety of courses to both local and international students, including General English, Business English, IELTS, CELTA and Pre-sessional Courses (which are accredited by DeMontfort University, Coventry University, Greenwich University and Bangor University)._

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Free parking
- On-site parking
- Sick pay
- Store discount

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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