Customer Service Representative

3 months ago


Edinburgh, United Kingdom Acier Marketing Full time

Customer Service Representative

**Duties**:

- Respond to customer inquiries in a timely and professional manner
- Provide accurate information about products, services, and company policies
- Assist customers with order placement, tracking, and returns
- Resolve customer complaints or issues with empathy and patience
- Maintain customer records and update information as needed
- Collaborate with other departments to ensure customer satisfaction
- Follow up with customers to ensure their needs are met

Qualifications:

- Previous customer service experience is a plus
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Ability to work well in a team environment

We offer competitive pay, comprehensive benefits package, including health insurance, retirement plan, and paid time off. Join our team of dedicated professionals and make a difference in the lives of our customers.

To apply, please submit your resume and cover letter detailing your relevant experience and why you are interested in this position.

**Job Types**: Full-time, Part-time

**Salary**: £21,044.00-£22,066.00 per year

**Benefits**:

- Company events

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Edinburgh, City of Edinburgh: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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