Customer Service Representative

1 week ago

Edinburgh, Edinburgh, United Kingdom Enterprise Holdings Full time

About Enterprise Holdings

Enterprise Holdings is a leading provider of mobility solutions, offering a wide range of car rental and leasing services to individuals and businesses.

Job Summary

We are seeking a highly motivated and customer-focused Customer Assistance Representative to join our team in Edinburgh. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers regarding our products and services
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed customer satisfaction targets and quality standards

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Knowledge of customer service principles and practices

What We Offer

As a Customer Assistance Representative at Enterprise Holdings, you will have the opportunity to work with a dynamic and supportive team, develop your skills and knowledge, and contribute to the success of our business.

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