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Customer Service Representative

2 months ago

Edinburgh, Edinburgh, United Kingdom DILIGENTA Full time
About the Role

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, providing them with a seamless experience during critical moments in their lives.

Key Responsibilities
  • Handle inbound calls from customers regarding their life assurance, savings, investments, or pension plans.
  • Provide accurate and timely information to customers, ensuring a positive experience.
  • Work collaboratively with colleagues to resolve customer issues and concerns.
  • Stay up-to-date with product knowledge and regulatory requirements to provide informed support to customers.
  • Participate in ongoing training and development to enhance skills and knowledge.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.
  • The chance to work with a leading provider of outsourced administration services.
  • The opportunity to make a positive difference in the lives of millions of customers.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to remain calm under pressure and work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office (Word & Excel).
  • Ability to work in a team environment and adapt to changing priorities.