Customer Service Representative

6 months ago


Edinburgh, United Kingdom The Connected Group Full time

**About us**

The Connected Group is a small business in Edinburgh, City of Edinburgh. We are professional, agile and professional.

Our work environment includes:

- Modern office setting
- Food provided
- Modern office setting
- Growth opportunities

Customer Service Representative:
Are you looking to excel within the customer service industry?

**Responsibilities**:

- Provide exceptional customer service and support to clients
- Assist customers with account inquiries and concerns
- Collaborate with cross-functional teams to resolve customer issues and ensure customer satisfaction
- Identify opportunities for process improvement and provide feedback to management

**Experience**:

- Previous experience in a customer service role within hospitality or retail is a bonus
- Strong communication skills, both written and verbal
- Ability to analyse customer needs and provide appropriate solutions
- Proficiency in using Salesforce or similar CRM system is a plus
- Excellent problem-solving skills and attention to detail
- Ability to work independently and as part of a team

**Job Types**: Full-time, Part-time, Graduate

**Salary**: £23,000.00-£24,000.00 per year

Expected hours: 30 - 40 per week

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to Commute:

- Edinburgh, City of Edinburgh (required)

Work Location: In person



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