Customer Service Representative
6 months ago
**About us**
The Connected Group is a small business in Edinburgh, City of Edinburgh. We are professional, agile and professional.
Our work environment includes:
- Modern office setting
- Food provided
- Modern office setting
- Growth opportunities
Customer Service Representative:
Are you looking to excel within the customer service industry?
**Responsibilities**:
- Provide exceptional customer service and support to clients
- Assist customers with account inquiries and concerns
- Collaborate with cross-functional teams to resolve customer issues and ensure customer satisfaction
- Identify opportunities for process improvement and provide feedback to management
**Experience**:
- Previous experience in a customer service role within hospitality or retail is a bonus
- Strong communication skills, both written and verbal
- Ability to analyse customer needs and provide appropriate solutions
- Proficiency in using Salesforce or similar CRM system is a plus
- Excellent problem-solving skills and attention to detail
- Ability to work independently and as part of a team
**Job Types**: Full-time, Part-time, Graduate
**Salary**: £23,000.00-£24,000.00 per year
Expected hours: 30 - 40 per week
**Benefits**:
- Flexitime
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to Commute:
- Edinburgh, City of Edinburgh (required)
Work Location: In person
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