Customer Service

6 months ago


Belfast, United Kingdom First Bus Full time

**Hours of Work**: 20** **hours per week (part-time)

**Salary**: £11.20 per hour - Weekly paid

Working for Aircoach at the busy and bustling Belfast Glengall Street, you'll work on your own initiative and take ownership of your customers, answering questions, selling tickets, providing information, and supporting our Driver Team, providing a great customer experience along the way.

Engage front line colleagues though effective communication, active listening, and recognition to ensure the delivery of a first-class customer service experience, working in the open coach stand dealing with customers and the vehicles as they arrive and depart.

**Key Accountabilities**
- Accountable for delivering excellent service and drive ticket sales
- Work collaboratively with internal colleagues to ensure consistency and quality of service
- Providing information to Supervisors/Managers and Depot personnel regarding customer travel queries and complaints
- Co-ordinating with passengers and coaches to ensure on time departures
- Reporting any mechanical issues immediately to Customer Service Manager and Supervisors

**Skills, Experience and Qualifications required**
- Excellent customer service focus
- Self-reliant and straightforward communicator
- Experience in providing customer service support
- Ability to work well under pressure in a fast-paced public environment

**Special Working Conditions**
- 10 hour shift
- Day shift / Late Evenings
- Overtime
- Weekends



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