Service Lead
6 months ago
Salary £27k FTE (37.5 hours per week) Tenure Permanent = 22.5 hours per week Hours Week 1 & 3 Wednesday 18:00 23:00 Saturday & Sunday 15:00 -23:00 Week 2 & 4 Monday & Wednesday 18:00 23:00 Saturday & Sunday 08:00 16:00 Location: Acomb Garth Community Care Centre, 2 Oak Rise, Acomb, York, YO24 4LJ Job Summary: This is an exciting opportunity to join the Nimbuscare team in the role of Service Lead to support the Nimbuscare team in the delivery of our new Urgent Care / Out of Hours contract. The post holder will be responsible for the management of service delivery during the out of hours period and will act as a point of escalation. You will be responsible for the day-to-day line management of the Out of Hours Operational Team which comprises Senior Care Navigators, Care Navigators and Receptionist / Administrative Assistants with oversight from the Operational Services - Senior Service Lead. The post holder will contribute to and will support the improvement of processes and procedures to ensure effective service delivery.
The post holder will need to demonstrate the ability to work collaboratively with administrative staff as well as clinical colleagues to facilitate effective and integrated clinical care. The post holder will need to respond to and resolve challenging operational issues decisively and effectively whilst managing a complex and changing workload. An eye for detail whilst working under pressure is essential, as is having a good grasp of data and information whilst simultaneously providing proactive, confident, and visible leadership to the Operational Team. This role contributes to the effective running of the GP Out of Hours service across multiple locations (York, Scarborough, Malton, Whitby and Selby).
**Main Duties and Responsibilities**: Duties may be varied from time to time under the direction of the Senior Operational Manager and / or Operational Services Senior Service Lead. To have direct line management responsibility for the Out of Hours operational team which includes 121s, annual appraisal reviews, absence, annual leave and performance related issues Ensure effective processes and procedures are in place to support the monitoring and tracking of performance and recording of activity To be responsible for the effective operation of all administrative functions, managing issues efficiently and escalating concerns appropriately To ensure the shift is managed appropriately and duties are allocated effectively and safely To provide support, guidance, and advice to operational and clinical (where appropriate) colleagues on shift To proactively liaise with clinical staff on shift to ensure the smooth running of the service Manage and prioritise own workload to ensure tasks are completed effectively and ensure deadlines are met Be flexible with the workload and demands of the service and be able to manage conflicting deadlines whilst working proactively To be responsible for the delivery of a high quality service Recognise and work within own competence and remit Provide administrative support with monthly reporting submissions Any other duties and directed by the Senior Operational Manager / Operational Services Senior Service Lead
-
Service Lead
8 months ago
York, United Kingdom Nimbuscare Ltd Full timeThe post holder will be responsible for the management of service delivery during the out of hours period and will act as a point of escalation. You will be responsible for the day-to-day line management of the Out of Hours Operational Team which comprises Senior Care Navigators, Care Navigators and Receptionist / Administrative Assistants with oversight...
-
Connections Service Lead
7 days ago
York, York City, United Kingdom Northern Powergrid Full timeAbout the RoleNorthern Powergrid is a leading energy company powering everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire, and northern Lincolnshire.We are seeking an experienced Connections Service Lead to join our team and play a key role in delivering exceptional customer service and ensuring that...
-
Technical Service Lead
4 hours ago
York, York City, United Kingdom Talent Limited Full timeJob Title: Technical Service LeadWe are seeking a skilled Technical Service Lead to join our team at Talent Limited in York. As a key member of our organisation, you will lead the Product Support Team, comprising Sales and Applications Engineers, to deliver exceptional technical service. Your primary responsibility will be to manage and develop the team,...
-
Hospitality Services Lead
4 days ago
York, York City, United Kingdom Everyman Cinema Group Full timeJoin our Team as a Senior Kitchen Manager!We are a forward-thinking cinema chain in Europe, dedicated to providing an exceptional dining experience to our guests. At EVERYMAN YORK, we are now seeking a highly motivated Senior Kitchen Manager to lead our kitchen team and ensure that every dish that leaves our kitchen meets the highest standards.Job...
-
Technical Service Lead
4 days ago
York, York City, United Kingdom Edmund Optics Ltd Full timeRole OverviewWe are seeking a Technical Service Lead to join our team in York. As a key member of our support team, you will be responsible for managing a group of technical specialists to deliver exceptional customer service and support to our customers worldwide.Key Responsibilities- Manage a team of technical specialists to ensure timely and effective...
-
Administrative Service Lead
4 weeks ago
York, York City, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full timeThe York and Scarborough Teaching Hospitals NHS Foundation Trust invites applications for the position of Radiology Department Head. As a key figure in the trust's leadership team, you will play a vital role in shaping the future of our Radiology services.Your primary responsibility will be to oversee the effective management of the department, ensuring...
-
Customer Service Team Lead
4 days ago
York, York City, United Kingdom Johnsons Cleaners UK Limited Full timeWe are seeking an experienced Customer Service Team Lead to join our team at Johnsons Cleaners UK Limited in Ascot. This exciting opportunity offers a competitive salary of £11.60 per hour and the chance to develop your leadership skills.About the Role:Job RequirementsThis role involves providing exceptional customer service, leading by example, and...
-
Approved Premises Probation Service Officer
6 months ago
York, United Kingdom HM Prison & Probation Service Full time**Details**: **Reference number**: - 347378**Salary**: - £24,228 - £30,208- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About...
-
Customer Service Operations Lead
2 days ago
York, York City, United Kingdom MERJE Ltd Full timeAre you a driven individual with a passion for delivering exceptional customer experiences? We are seeking a highly skilled Service Operations Lead to join our team at MERJE Ltd.This exciting role offers an opportunity to develop and implement strategic initiatives that improve our services and enhance customer satisfaction. With a salary of around £35,000...
-
Learning Disabilities Service Lead
4 weeks ago
York, York City, United Kingdom Domus Recruitment Full timeWe are seeking a motivated and experienced Registered Manager to lead our client's Supported Living services in York, North Yorkshire.About the OrganisationOur client is a leading provider of care and support services for adults with Learning Disabilities, Mental Health, Autism, Behaviour that may Challenge, and Complex Needs.The successful candidate will...
-
CAMHS Community Service Lead
7 days ago
York, York City, United Kingdom NHS Full timeService Development Manager RoleJob Title:CAMHS Community Service LeadCompany Overview:We are a leading healthcare provider in the North Yorkshire area, committed to delivering high-quality services for children and young people with mental health needs. Our team is passionate about improving lives and making a difference in our community.Salary:£58,000 -...
-
Makeup Service Lead
4 weeks ago
York, York City, United Kingdom Trinny London Full timeAbout Our Opportunity">We're excited to announce a new opportunity for a Lead Artist to join our York team. As a key member of our retail team, you'll play a vital role in delivering an exceptional customer experience and driving sales.Job Responsibilities">Your key responsibilities will include:Service delivery: Conducting high-quality makeup services,...
-
Sales and Service Team Lead
2 weeks ago
York, York City, United Kingdom ENGINEERINGUK Full timeWhat You'll DoAs a Sales and Service Team Lead at ENGINEERINGUK, you will be responsible for providing exceptional customer experiences and driving sales growth in our retail stores. Key responsibilities include:Leading by example, demonstrating a passion for delivering outstanding customer serviceCoaching and developing team members to achieve their full...
-
Clinical Lead for Children's Services
4 days ago
York, York City, United Kingdom Tavistock Centre Full timeClinical Leadership Opportunity\The Retreat Clinics is seeking a skilled Clinical Lead to oversee the development and clinical delivery of services for children and young people. This 3-day per week, permanent role offers the chance to provide leadership and support to a team of therapists.\Key Responsibilities:\\Taking responsibility for the development and...
-
Customer Service Team Lead
5 days ago
York, York City, United Kingdom CLAIRE'S Full timeAre you a motivated individual looking to advance your career as a Customer Service Team Lead at Claire's? As a key member of our team, you'll play a vital role in delivering exceptional customer experiences and supporting your colleagues in achieving retail store targets.About the RoleWe're seeking an experienced retail professional who can lead by example...
-
Secure Service Therapist Lead
4 weeks ago
York, York City, United Kingdom Shire Healthcare Full timeTherapist Lead Opportunity in Secure ServicesShire Healthcare is recruiting a HCPC registered Psychologist to join their specialist medium secure service in North Yorkshire. The successful candidate will be part of a well-established multi-disciplinary team, working with adult service users across medium secure wards.The role involves leadership,...
-
Customer Service Team Lead
2 days ago
York, York City, United Kingdom Starbucks Full timeAbout the PositionWe are seeking a highly skilled and customer-focused Shift Supervisor to join our team at Starbucks in Pocklington. As a Shift Supervisor, you will be responsible for leading a team of baristas, maintaining high standards of customer service, and contributing to the achievement of sales targets.Key ResponsibilitiesTo lead and motivate a...
-
Food Service Manager Lead
7 days ago
York, York City, United Kingdom Everyman Cinema Group Full timeFood Service Leadership RoleWe are looking for a highly skilled Food Service Manager Lead to join our team at Everyman Cinema Group.This exciting opportunity will see you leading our kitchen team, inspiring them to deliver a world-class dining experience to all our guests.Main Responsibilities:Oversee all aspects of the kitchen, including rotas, stock...
-
Senior Service Excellence Lead
7 days ago
York, York City, United Kingdom University of York Full timeWe are seeking a highly motivated and experienced hospitality professional to lead our hospitality operations at the University of York.About the OpportunityThis is a unique opportunity to develop your skills and expertise in shaping exceptional service experiences and driving commercial growth as the Head of Hospitality and Catering. You will be responsible...
-
Customer Service Excellence Lead
4 weeks ago
York, York City, United Kingdom MERJE Ltd Full timeAbout the Position:">MERJE Ltd is seeking a highly experienced CX Transformation Specialist to lead our Customer Experience Team. The ideal candidate will have a proven track record of driving customer satisfaction and loyalty through innovative solutions and strategic recommendations.">Key Responsibilities:">">Lead the CX team in managing specialised...