Connections Service Lead

1 day ago


York, York City, United Kingdom Northern Powergrid Full time
About the Role

Northern Powergrid is a leading energy company powering everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire, and northern Lincolnshire.

We are seeking an experienced Connections Service Lead to join our team and play a key role in delivering exceptional customer service and ensuring that customer connections are completed on time, within budget, and to a high standard.

This is an exciting opportunity for a motivated individual with a passion for the energy industry and a proven track record of leading teams to succeed in fast-paced environments.

Key Responsibilities:

  • Lead the Small Works Connections Team
  • Take ownership and deliver excellent customer service performance as measured by Ofgem's BMCS incentive scheme
  • Ensure compliance with associated guaranteed standards performance
  • Ensure customers' connections are delivered to time, cost, and quality

Benefits:

  • A competitive salary of £38,487 - £61,384
  • Enrolment into our pension scheme
  • 25 days holiday
  • Personal Transport Provision

Requirements:

  • Possess an ONC / HNC in Electrical Engineering or equivalent
  • Sound understanding of the low voltage distribution network, including new connections and regulatory framework
  • Proven track record of leading teams of Customer Service Technicians
  • UK Driving Licence

Estimated Salary: £50,000 - £60,000 per annum



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