Connections Service Lead
1 day ago
Northern Powergrid is a leading energy company powering everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire, and northern Lincolnshire.
We are seeking an experienced Connections Service Lead to join our team and play a key role in delivering exceptional customer service and ensuring that customer connections are completed on time, within budget, and to a high standard.
This is an exciting opportunity for a motivated individual with a passion for the energy industry and a proven track record of leading teams to succeed in fast-paced environments.
Key Responsibilities:
- Lead the Small Works Connections Team
- Take ownership and deliver excellent customer service performance as measured by Ofgem's BMCS incentive scheme
- Ensure compliance with associated guaranteed standards performance
- Ensure customers' connections are delivered to time, cost, and quality
Benefits:
- A competitive salary of £38,487 - £61,384
- Enrolment into our pension scheme
- 25 days holiday
- Personal Transport Provision
Requirements:
- Possess an ONC / HNC in Electrical Engineering or equivalent
- Sound understanding of the low voltage distribution network, including new connections and regulatory framework
- Proven track record of leading teams of Customer Service Technicians
- UK Driving Licence
Estimated Salary: £50,000 - £60,000 per annum
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