Senior Service Excellence Lead
1 day ago
We are seeking a highly motivated and experienced hospitality professional to lead our hospitality operations at the University of York.
About the OpportunityThis is a unique opportunity to develop your skills and expertise in shaping exceptional service experiences and driving commercial growth as the Head of Hospitality and Catering. You will be responsible for overseeing all aspects of our hospitality operations, including the development, delivery, and income generation of our services.
You will provide strategic leadership, exceeding customer expectations, ensuring compliance, and maintaining a strong financial focus. Working closely with diverse stakeholders, you will enhance standards across our extensive and diverse portfolio of outlets and event operations.
Responsibilities:- Leading large-scale or multisite venues or events with significant experience in hospitality and catering.
- Providing direction and purpose in a fast-paced and diverse environment.
- Navigating complex operations, balancing strategic goals with operational demands.
- A proven track record in financial management, team leadership, and customer-focused service delivery.
- An innovative approach and awareness of industry trends, translating these into actionable strategies.
- £46,238 - £53,145 per annum, plus 10% performance-related bonus.
- 38 days annual leave including public holidays.
- Enhanced company and workplace pension schemes (T&Cs apply).
- Enhanced company sick pay, maternity, and paternity pay (T&Cs apply).
The role involves working 37 hours per week with flexibility for occasional evening and weekend work. The position is based at the University of York campus, with some opportunities to work from home.
Requirements:- Experience in managing large-scale/multisite venues or events.
- Leadership skills in a fast-paced environment.
- Ability to navigate complex operations.
- Proven financial management and customer service skills.
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