Senior Field Service Manager North UK
2 weeks ago
We are seeking a highly skilled Senior Field Service Manager to lead our North UK team.
Job DescriptionThe successful candidate will be responsible for developing and implementing customer-focused strategies to achieve business goals, increase customer satisfaction, and position Service Support as a positive sales differentiator in a competitive market.
Key Responsibilities:- Drive high-performance culture and change management through talent development, engagement, and DI initiatives.
- Build excellent relationships with fellow Field Service Leaders to provide a consistent approach for Field Service Supervision.
- Analyze and improve customer service experience using Net Promoter Score (NPS) feedback and Voice of the Customer (VOC).
- Own customer issues, escalating to Technical Support when necessary, and communicate regularly with internal and external customers.
- Develop and analyze statistics for Field Service Team to improve objectives and set KPIs.
- Recruit, mentor, and develop Field Service Engineers using Workday portal and other tools.
- Previous management/supervisory experience in a mid-size team or larger.
- Comfort presenting in front of large groups, including senior leadership.
- Demonstrated strength in driving change management.
- Demonstrated experience in coaching, talent management, performance management, and disciplinary action.
This is an excellent opportunity to work with a leading talent-hiring platform in Life Sciences, Pharma, and IT. As a Senior Field Service Manager, you can expect a salary range of £60,000 - £80,000 per year, depending on experience, with opportunities for career growth and professional development.
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