Senior Field Service Manager North UK

2 weeks ago


York, York City, United Kingdom Lifelancer Full time
Job Overview

We are seeking a highly skilled Senior Field Service Manager to lead our North UK team.

Job Description

The successful candidate will be responsible for developing and implementing customer-focused strategies to achieve business goals, increase customer satisfaction, and position Service Support as a positive sales differentiator in a competitive market.

Key Responsibilities:
  • Drive high-performance culture and change management through talent development, engagement, and DI initiatives.
  • Build excellent relationships with fellow Field Service Leaders to provide a consistent approach for Field Service Supervision.
  • Analyze and improve customer service experience using Net Promoter Score (NPS) feedback and Voice of the Customer (VOC).
  • Own customer issues, escalating to Technical Support when necessary, and communicate regularly with internal and external customers.
  • Develop and analyze statistics for Field Service Team to improve objectives and set KPIs.
  • Recruit, mentor, and develop Field Service Engineers using Workday portal and other tools.
Requirements:
  • Previous management/supervisory experience in a mid-size team or larger.
  • Comfort presenting in front of large groups, including senior leadership.
  • Demonstrated strength in driving change management.
  • Demonstrated experience in coaching, talent management, performance management, and disciplinary action.
Benefits

This is an excellent opportunity to work with a leading talent-hiring platform in Life Sciences, Pharma, and IT. As a Senior Field Service Manager, you can expect a salary range of £60,000 - £80,000 per year, depending on experience, with opportunities for career growth and professional development.



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