Service Excellence Specialist

1 month ago


York, York City, United Kingdom beBee Professionals Full time £22,000 - £28,000

As a Service Excellence Specialist at beBee Professionals, you will play a critical role in delivering exceptional customer experiences. Your primary responsibility will be to handle customer inquiries and resolve issues efficiently, ensuring that our customers receive the highest level of service.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat.
  • Provide accurate and timely information to customers.
  • Work collaboratively with other departments to resolve customer issues.
  • Assist with administrative tasks as needed.

Requirements:

  • Previous experience in a customer service role is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume queries while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems.

Benefits:

  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Supportive work environment with clear career progression.


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