North UK Field Service Manager Lead

3 days ago


York, York City, United Kingdom Lifelancer Full time
Relentless Pursuit of Excellence in Customer Care

Lifelancer, a talent-hiring platform for Life Sciences, Pharma, and IT, seeks an exceptional Field Service Manager North UK to lead our customer-focused strategies in the ever-competitive market. As part of our UK and Ireland Customer Care Organisation, you will be responsible for driving business growth, increasing customer satisfaction, and positioning Service Support as a unique sales differentiator.

The ideal candidate will thrive in a fast-paced environment, supporting our vision to relentlessly reimagine healthcare, one diagnosis at a time. If you are a seasoned professional with a passion for change management, talent development, and customer-centric leadership, we encourage you to apply.

Job Overview:

  • Develop and execute customer-centric strategies to achieve business objectives
  • Lead a high-performing team to deliver exceptional customer service experiences
  • Analyse and respond to customer feedback through Net Promoter Score (NPS) and Voice of the Customer (VOC)
  • Recruit, mentor, and develop talented Field Service Engineers using Workday portal and other tools
  • Stay ahead of industry developments and implement best practices to drive improvement

Requirements:

  • Proven management/supervisory experience in a mid-size team or larger
  • Excellent communication and presentation skills, including senior leadership presentations
  • Demonstrated strength in driving change management and coaching talent

What We Offer:

  • A competitive salary: £65,000 - £85,000 per annum, depending on experience
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • A comprehensive benefits package

About Lifelancer:

Lifelancer is a pioneering talent-hiring platform connecting professionals with opportunities in pharma, biotech, health sciences, healthtech, data science, and IT domains. Join our mission to transform the job market and empower individuals to reach their full potential.



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