Service Lead

3 weeks ago


York, United Kingdom Nimbuscare Ltd Full time

The post holder will be responsible for the management of service delivery during the out of hours period and will act as a point of escalation. You will be responsible for the day-to-day line management of the Out of Hours Operational Team which comprises Senior Care Navigators, Care Navigators and Receptionist / Administrative Assistants with oversight from the Operational Services - Senior Service Lead. The post holder will contribute to and will support the improvement of processes and procedures to ensure effective service delivery. The post holder will need to demonstrate the ability to work collaboratively with administrative staff as well as clinical colleagues to facilitate effective and integrated clinical care.

The post holder will need to respond to and resolve challenging operational issues decisively and effectively whilst managing a complex and changing workload. An eye for detail whilst working under pressure is essential, as is having a good grasp of data and information whilst simultaneously providing proactive, confident, and visible leadership to the Operational Team. This role contributes to the effective running of the GP Out of Hours service across multiple locations (York, Scarborough, Malton, Whitby and Selby).



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