Technical Service Lead

3 weeks ago


York, York City, United Kingdom Talent Limited Full time
Job Title: Technical Service Lead

We are seeking a skilled Technical Service Lead to join our team at Talent Limited in York. As a key member of our organisation, you will lead the Product Support Team, comprising Sales and Applications Engineers, to deliver exceptional technical service. Your primary responsibility will be to manage and develop the team, ensuring high levels of customer satisfaction and operational effectiveness.

Key Responsibilities:
  • Efficiently schedule team members to provide comprehensive support via phone, email, and chat
  • Guide the team through complex technical inquiries
  • Collaborate with sales and marketing to identify customer needs and improve the overall customer journey


Required Skills and Qualifications:
  • Minimum of three (3) years experience in technical sales and/or product support
  • Fluent in English; additional language skills preferred


Benefits:
  • Competitive salary: £45,000 - £55,000 per annum
  • Company pension scheme
  • Private medical and dental insurance
  • Cycle to work scheme
  • Subsidised gym membership


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