Contact Centre

An exciting opportunity has arisen for a Contact Centre Operations Manager to join a market leading business, based in Manchester City Centre. **Client Details** Our client, based in Manchester, is a market leading retail business. Due to continued growth, they are looking for a Contact Centre operations manager to lead the team. **Description** Duties...

** Job Title: Quality Controller (Contact Centre)** **Salary Range**: £27,500 - £30,000 per annum (pro-rata for contract) **Contract Duration**: 4-6 weeks **Key Responsibilities**: - Listen to recorded or live customer calls to assess agent performance and adherence to quality standards. - Evaluate calls based on predetermined criteria such as accuracy,...

**Company Description**: **Who are we?** - Debt Recovery Plus part of the Bristow & Sutor Group - employing **over 500 people**: - ** Specialists** in the recovery of outstanding parking charges - Based in **great offices** just off the M60 in Denton (Tameside) - Modern organisation that **delivers excellence** to customers and clients - Using technology...

**Customer Service Advisor** **Not for profit organisation** **Manchester City Centre** **£25,000 per annum + excellent benefits** **Hybrid working - 2 days in the office, 3 days from home after initial 4 week training period** Office Angels are currently recruiting for Customer Service Advisors to join our client based in Manchester City...

Salary: £150 Per day Reference: SM4224 S Knights Recruitment are a specialist Employability and Skills recruitment agency. We recruit for College and Training Providers across the UK. Intro S Knights Recruitment is seeking an experienced tutor for a temporary, freelance position with a leading provider that has helped thousands of unemployed individuals...

**Homes Resolution Team Lead (Contact Centre)** **Manchester** **Salary: £39,848 per annum** **Contract: Fixed Term Contract (6 months)** **Hours: 35 hours (8am-7pm Monday to Friday, 8am-1pm Saturdays)** **Closing date: Sunday 15th January 2023** One Manchester is an innovative provider of housing and community services. At One Manchester, you’ll...

Customer Contact Centre Advisor - Manchester, Greater ManchesterJob Description:As Customer Service Advisor, you will be responsible for providing support to our hirers, schools and teams from 9am-7pm weekdays and 7:30am-3:30pm weekends. Therefore, this role will require flexibility to work some evenings and weekends. The role will be based in Manchester the...

Quality Assurance Assessor JobOverview Tasks **Responsibilities**: - Assess calls based on a range of different call types relating to enquiries for potential claim types to ensure they are compliant with regulatory authorities including the Financial Conduct Authority (“FCA”) - To work closely with the existing Quality Assurance Assessor and...

Quality Assurance Assessor JobOverview We are looking for a highly motivated, skilled,driven individual to join our team. The ideal candidate will have previous experience working in a regulated environment, assessing calls within the FCA’s regulatory framework. The successful candidate will be responsible for assessing calls, and identifying risks,...

Quality Assurance Assessor JobOverview We are looking for a highly motivated, skilled,driven individual to join our team. The ideal candidate will have previous experience working in a regulated environment, assessing calls within the FCA’s regulatory framework. The successful candidate will be responsible for assessing calls, and identifying risks,...

Quality Assurance Assessor JobOverview We are looking for a highly motivated, skilled,driven individual to join our team. The ideal candidate will have previous experience working in a regulated environment, assessing calls within the FCA’s regulatory framework. The successful candidate will be responsible for assessing calls, and identifying risks,...

**AWS Architect (AWS Contact Centre)** **£500-£525 per day, 12 Month contract, Outside IR35, Fully Remote Working** An International Opensource Consultancy known their continuous Integration platform allowing companies to build, deploy, test and release on demand via their cost-effective platform are seeking a remote AWS Architect to join their...

**Customer Contact Advisor** **Full Time Contract** **Manchester** Our team at Sellick Partnership are actively seeking a Customer Contact Advisor for a public sector client within the Manchester region. As a Customer Service Advisor working within the customer contact hub, you will be focusing on being the first port ofcall for customer queries. The...

As a Customer Contact Officer you will be first point of contact to customer via multi-channels, assisting and logging any concerns or queries they may have. **Client Details** Based in Manchester. This client is a not for profit housing organisation. **Description** **The responsibilities of the Customer Contact Officer will include but not limited...

Customer Services Consultant – Manchester (129R) HM Revenue and Customs At HMRC we’re focused on getting tax right, for everyone. We’re all doing our bit to make a difference, whether that’s helping customers pay their tax and claim financial support, or making it hard for the dishonest minority to cheat the system. We’re one of the largest...

Customer Contact Centre Advisor - Manchester, Greater Manchester Job Description: As Customer Service Advisor, you will be responsible for providing support to our hirers, schools and teams from 9am-7pm weekdays and 7:30am-3:30pm weekends. Therefore, this role will require flexibility to work some evenings and weekends. The role will be based in...

Eden Brown are seeking a highly experienced Call Centre Assistant on a 3-6 month contract situated in Manchester As the Call Centre Assistant your role will involve: - Providing a frontline service to tenants - Dealing with complaints - Transferring to relevant individuals within the organisation Customer Service/Contact Centre experience is...

**At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen.** JCQ Centre Inspectors Are you looking for a new opportunity to use the experience you have in education and...

Salary £23,234 per year + benefits Location RC Manchester, Manchester Job Type Permanent Hours per Week 40 Closing Date Tuesday 12 March 2024 **Do you want to make a genuine difference to the lives of dogs across the country? Are you looking for a contact centre role that measures success on service rather than sales?** Customer Support Centre...

About the roles We are recruiting to a permanent contract post, full-time and based in Manchester. The Service Centre Advisor will be the first and main point of contact for all repairs, compliance and asset management communication irrespective of the format. Service Centre Advisor will deal with all customers and colleagues in accordance with customer...