Quality Assurance

7 months ago


Manchester, United Kingdom MMA Digital Full time

Quality Assurance Assessor JobOverview

Tasks

**Responsibilities**:

- Assess calls based on a range of different call types relating to enquiries for potential claim types to ensure they are compliant with regulatory authorities including the Financial Conduct Authority (“FCA”)
- To work closely with the existing Quality Assurance Assessor and agree

workloads to ensure that time is managed effectively and the correct volumes of calls are monitored within an effective timeframe
- Assist our existing quality assurance assessor in creating weekly and monthly reports for the Call Centre Manager, compliance manager and learning and development manager to outline patterns, risks and trends.
- To complete accurate call assessments for each call that you listen to and ensure that a consistent and fair approach to the scoring is made.
- Conduct calibration sessions with the Head of Compliance and contact centre team leaders to ensure that assessments are aligned.
- Conduct compliance spot checks and advise on themes and trends.
- Responsible for implementation of ongoing enhancement in compliance procedures, whilst ensuring its alignment with business objectives

**Requirements**:
**Requirements**:

- Background working in an FCA regulated environment essential
- A self-driven and proactive approach to assessing calls
- Excellent planning and organisational skills
- Strong attention to detail.
- Ability to communicate effectively with an ability to feedback assessments in a constructive manner.
- Ability to be adaptable in a fast-paced environment within a growing business



  • Manchester, United Kingdom fish4.co - Jobboard Full time

    We are seeking a highly skilled Quality Assurance Specialist to join our team. The successful candidate will be responsible for delivering an integrated and robust Quality Assurance framework for the Employment & Skills Team.The ideal candidate will have extensive experience in Quality Assurance of employment support programmes and be able to develop and...


  • Manchester, United Kingdom Techniche Global Ltd Full time

    Techniche Global are supporting an engineering defence contractor to appoint an Internal Quality Assurer. You will ensure accuracy and consistency of learning delivery and assessment decisions within training and apprenticeship programmes is carried out correctly.   Salary:                 up to £40k per annumLocation:             ...


  • Manchester, United Kingdom Forvis Mazars Full time

    Job Title: Quality Assurance SpecialistAbout the Role: We are seeking a highly skilled Quality Assurance Specialist to join our team. The successful candidate will be responsible for ensuring the quality of our products and services.Key Responsibilities:Develop and implement quality assurance processesConduct quality audits and assessmentsIdentify and report...


  • Manchester, United Kingdom Meatex Trading Ltd. Full time

    We're seeking a Quality Assurance Supervisor to join our team at Meatex Trading Ltd. as we continue to grow and expand our houmous production.About the Role:As our Quality Assurance Supervisor, you'll be responsible for overseeing all aspects of quality assurance to ensure that our houmous meets the highest standards of deliciousness.Key...


  • Manchester, United Kingdom Smithfield Murray Ltd Full time

    Job Title: Quality Assurance ManagerSmithfield Murray Ltd is seeking a highly skilled Quality Assurance Manager to oversee all quality control processes and ensure our products consistently meet the highest standards.Key Responsibilities:Manage the quality of all products, ensuring they meet established standards and customer expectations.Lead and supervise...


  • Manchester, United Kingdom Meatex Trading Ltd. Full time

    We're seeking a Quality Assurance Supervisor to lead our team in maintaining and enhancing the quality of our dips. As the guardian of great taste, you'll oversee all aspects of quality assurance to ensure our houmous meets the highest standards of deliciousness.Key Responsibilities:Develop and maintain our food safety standards and keep our factory...


  • Manchester, United Kingdom Smithfield Murray Ltd Full time

    Job Title: Quality Assurance ManagerJob Summary: We are seeking a highly skilled Quality Assurance Manager to oversee all quality control processes and ensure our products consistently meet the highest standards.Key Responsibilities:Manage the quality of all products, ensuring they meet established standards and customer expectations.Lead and supervise a...


  • Manchester, United Kingdom United Living Group Full time

    Job Title: Quality Assurance ManagerJob Summary:We are seeking a highly skilled Quality Assurance Manager to join our team at United Living Group. As a Quality Assurance Manager, you will be responsible for implementing and maintaining our quality management system, ensuring compliance with regulatory requirements, and promoting a culture of excellence...


  • Manchester, United Kingdom First Central Insurance Management Ltd Full time

    Quality Assurance Team LeaderAt First Central Insurance Management Ltd, we're passionate about delivering exceptional quality assurance. As our Quality Assurance Team Leader, you'll play a crucial role in ensuring our products and services meet the highest standards.Key Responsibilities:Lead the Quality Assurance department in the effective management of...


  • Manchester, United Kingdom One Manchester Full time

    Employment & Skills Quality Lead RoleWe are seeking an experienced professional to lead our Employment & Skills Quality team. The successful candidate will be responsible for developing and implementing a robust quality assurance framework to ensure high-quality outcomes for our customers.Key Responsibilities:Develop and implement a quality assurance...


  • Manchester, United Kingdom CarFinance 247 Full time

    About The RoleWe are currently recruiting for a Quality Assurance Officer to support our team at CarFinance 247. The Quality Assurance Officer will undertake call monitoring reviews and evaluate the standards of the calls from a compliance and quality perspective. They will also be responsible for providing management with regular feedback on the daily...


  • Manchester, United Kingdom CarFinance 247 Full time

    About The RoleWe are currently recruiting for a Quality Assurance Officer to support our team at CarFinance 247. The Quality Assurance Officer will undertake call monitoring reviews and evaluate the standards of the calls from a compliance and quality perspective. They will also be responsible for providing management with regular feedback on the daily...


  • Manchester, United Kingdom BA EDUCATIONAL CONSULTANCY LTD Full time

    Responsibilities: - Conduct quality assurance activities to ensure compliance with company standards and regulatory requirements - Develop and implement quality control procedures and protocols - Analyze data and perform statistical analysis to identify trends and areas for improvement - Collaborate with cross-functional teams to address quality issues and...


  • Manchester, United Kingdom MMA Digital Full time

    Quality Assurance Specialist Job OverviewMMA-Digital is a leading digital marketing agency for the legal sector in the UK, working with over 100 law firms. We are seeking a highly skilled and motivated Quality Assurance Specialist to join our team.Key ResponsibilitiesAssess calls based on different call types relating to enquiries for potential claim types...


  • Manchester, United Kingdom Johnson Controls Full time

    Enhance Customer Experiences as a Quality Assurance CoachJohnson Controls is seeking a skilled Quality Assurance Coach to play a vital role in driving meaningful change and strengthening team performance.About the Role:This is a hybrid working opportunity with a competitive salary, estimated at $65,000 - $85,000 per year, depending on experience and...


  • Manchester, United Kingdom Build Recruitment Full time £37,280 - £45,640

    Job Title: Quality Assurance SpecialistJob Summary:We are seeking a Quality Assurance Specialist to join our team at Build Recruitment. As a Quality Assurance Specialist, you will be responsible for ensuring that our clients receive high-quality services.Key Responsibilities:Manage pre-completion inspections and moving in of customersAdvise on any issues in...


  • Manchester, United Kingdom First Central Services Full time

    Job Description:At First Central Services, we're seeking an experienced Quality Assurance Specialist to join our team. As a key member of our Customer Relations department, you'll play a vital role in ensuring the quality of our internal processes and providing assurance that good outcomes are delivered for both our customers and the business.About the...


  • Manchester, United Kingdom MMA Digital Full time

    Quality Assurance Specialist Job OverviewMMA-Digital is a leading digital marketing agency for the legal sector in the UK, working with over 100 law firms. We are seeking a highly skilled Quality Assurance Specialist to join our team.Key ResponsibilitiesAssess calls based on various call types to ensure compliance with regulatory authorities, including the...


  • Manchester, United Kingdom CarFinance 247 Full time

    About The RoleWe are currently recruiting for a Quality Assurance Officer to support our team at CarFinance 247. The successful candidate will be responsible for undertaking call monitoring reviews and evaluating the standards of calls from a compliance and quality perspective. They will also provide management with regular feedback on daily activity within...


  • Manchester, United Kingdom MMA Digital Full time

    Quality Assurance SpecialistMMA Digital is seeking a highly skilled Quality Assurance Specialist to join our team. The ideal candidate will have previous experience working in a regulated environment, assessing calls within the FCA's regulatory framework.Key ResponsibilitiesAssess calls based on a range of different call types relating to enquiries for...