Quality Assurance Specialist

1 day ago


Manchester, United Kingdom First Central Services Full time
Job Title: Quality Assurance Specialist

About the Role:
We are seeking an experienced Quality Assurance Specialist to join our team at First Central Services. The successful candidate will be responsible for ensuring that our internal processes are of the highest quality, providing assurance that good outcomes are delivered for both customers and the business.

Key Responsibilities:
• Review our formal complaints process to identify areas for improvement
• Conduct root cause analysis for all complaints to understand why they happen and drive actions to resolve them
• Collaborate with the Prevention Specialist to tackle the causes of complaints across First Central
• Develop an understanding of systems and take ownership for your own continued learning of products and business processes

Requirements:
• Experience of working in an assurance role
• Previous experience in the motor insurance industry
• Good communication skills, both verbal and written
• Excellent organization skills and attention to detail
• Root cause analysis/continuous improvement qualification or training

Salary: £45,000 - £55,000 per annum depending on experience.

About Us:
First Central Services is a market-leading insurance company that is passionate about delivering excellent customer outcomes. We offer a dynamic and supportive work environment, where you can grow and develop your career.

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