Quality Assurance Specialist

1 month ago


Manchester, United Kingdom First Central Services Full time
Job Description:
At First Central Services, we're seeking an experienced Quality Assurance Specialist to join our team. As a key member of our Customer Relations department, you'll play a vital role in ensuring the quality of our internal processes and providing assurance that good outcomes are delivered for both our customers and the business.

About the Role:
This is an exciting opportunity for a skilled professional to drive continuous improvement initiatives and identify areas for enhancement within our complaints process. You'll analyze data, identify trends, and recommend enhancements, while also preparing detailed reports on recurring complaints within the business.

Your Key Responsibilities:
- Design and deliver an internal assurance framework for Customer Relations, including end-to-end complaints assurance, focus on customer outcomes, regulatory compliance, process confirmation checks, and feedback loops
- Conduct root cause analysis and drive remedial action to prevent future issues
- Integrate target delivery analysis, QA outputs, and internal assurance outputs into a singular dashboard

Requirements:
- Experience in an assurance role, preferably in the motor insurance industry
- Strong analytical skills and ability to influence effectively up to Director level
- Root cause analysis/continuous improvement qualification or training

What We Offer:
A competitive salary of £45,000 - £55,000 per annum, depending on experience, and a range of benefits, including a comprehensive pension scheme and flexible working arrangements.

How to Apply:
If you're a motivated and organized individual with excellent communication skills, we'd love to hear from you. Please submit your application, including your CV and a covering letter, to us.

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