Customer Support Centre Advisor

4 weeks ago


Manchester, United Kingdom Dogs Trust Full time

Salary

£23,234 per year + benefits

Location

RC Manchester, Manchester

Job Type

Permanent

Hours per Week

40

Closing Date

Tuesday 12 March 2024

**Do you want to make a genuine difference to the lives of dogs across the country? Are you looking for a contact centre role that measures success on service rather than sales?**

Customer Support Centre Advisors are the main point of contact for a wide range of queries from our supporters, members, adopters, customers and members of the public. Advisors provide the best customer service with every interaction and liaise regularly with colleagues in the support centre, our network of rehoming centres and our London offices.

**Why Dogs Trust?**

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

**What does this role involve?**

**Ways of working**:
Normal hours in this role are 40 per week, our national Customer Support Centre is open from 8am-8pm Monday to Friday and 8.30am-5pm on weekends and bank holidays. Due to the nature of our operation, you will be required to work every other weekend (2 weekends per month) with some bank holiday work required. The role is currently hybrid working, with two days a week at our Manchester office (M34 3SG) and three days remotely. Some UK travel may be required as and when needed.



  • Manchester, United Kingdom Dogs Trust Full time

    Salary £23,234 per year + benefits Location RC Manchester, Manchester Job Type Permanent Hours per Week 40 Closing Date Sunday 31 March 2024 **Do you want to make a genuine difference to the lives of dogs across the country? Are you looking for a contact centre role that measures success on service rather than sales?** Customer Support Centre...


  • Manchester, United Kingdom Switch Advisor Ltd Full time

    Customer Sales Advisor Switch Advisor Ltd is seeking for a Customer Sales Advisor to join our team and play a key role in our growth strategy. **Responsibilities**: - Provide support to the sales team via phone and face to face interactions - Support the growth of the business by providing product knowledge and developing customer relationships. - Manage...


  • Manchester, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - On-the-job training - Safe work environment - Company perks We are looking for a Customer Service Advisor to join our team in Manchester. This position is responsible for...


  • Manchester, United Kingdom Brite Recruitment Full time

    **CUSTOMER SUPPORT ADVISOR** **MANCHESTER/HYBRID** **£21,000** **BENEFITS** The fantastic team is very welcoming, and you will receive a host of brilliant perks, with various discounts, 3 volunteering days, a competitive salary, competitive pension contributions and more. **RESPONSIBILITIES** As a **Customer Support Advisor** your key duties will...


  • Manchester, United Kingdom Switch Advisor Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Provide exceptional customer service to clients by...


  • Manchester, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Service Advisor - Livechat** Salary £19,000 - £23,000 (depending upon experience) Hybrid Working - Manchester City Centre Shifts Mon - Sat (Shifts between 8am - 8pm) **Responsibilities**: - Delivery of excellent customer service by managing your own live chat conversations in a timely manner - Work towards monthly KPI’s to meet targets -...


  • Manchester, United Kingdom Richard Abson Group Full time

    **Role - Contact Centre Customer Advisor Location -Manchester Salary - £22,500 OTE £25,000/£27,000** Richard Abson Group are assisting a main car dealership group in finding them a Customer Service Advisor for their contact center. Your role will be to book customers vehicles in for service, maintenance, or repair work. You’ll be maintaining a good...


  • Manchester, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Manchester. We are customer-centric, inclusive and innovative. Our work environment includes: - Modern office setting - Growth opportunities - Safe work environment - Relaxed atmosphere Job Title: Customer Support Representative We are looking for people who share our passion, energy and...


  • Manchester, United Kingdom L&I Eaton Accident Repair Centre Full time

    Customer service advisor required for a busy vehicle accident repair centre, hours will be 8.30am until 5.30pm Monday to Friday. Duties will include taking incoming and making out going calls from insurance companies and policy holders, also dealing with Management to ensure the smooth running of the business during the course of the working day. The role...


  • Manchester, United Kingdom Vivify Venues Full time

    **Job Title** - Customer Contact Centre Advisor **Shifts - Shift work including**:Days, Evenings and weekends **Reporting to-** Customer Service Team Leader **Department** -Customer Contact Centre **About Vivify** Vivify is a tech scale-up and partners with schools across the country to hire out their under-utilised facilities outside of school hours to...


  • Manchester, United Kingdom Vivify Venues Full time

    **Job Title** - Customer Contact Centre Advisor **Shifts - Shift work including**:Days, Evenings and weekends **Reporting to-** Customer Service Team Leader **Department** -Customer Contact Centre **About Vivify** Vivify is a tech scale-up and partners with schools across the country to hire out their under-utilised facilities outside of school hours to...


  • Manchester, United Kingdom Vivify Venues Full time

    **Job Title** - Customer Contact Centre Advisor **Shifts - Shift work including**:Days, Evenings and weekends **Reporting to-** Customer Service Team Leader **Department** -Customer Contact Centre **About Vivify** Vivify is a tech scale-up and partners with schools across the country to hire out their under-utilised facilities outside of school hours to...


  • Manchester, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Manchester. We are professional, supportive and creative. Our work environment includes: - Modern office setting - Regular social events - Company perks - Safe work environment Customer Service Assistant Manchester, UK **Duties**: - Provide exceptional customer service by responding to...


  • Manchester, United Kingdom Dogs Trust Full time

    Do you want to make a genuine difference to the lives of dogs across the country? Are you looking for a Team leader role that measures success on service rather than sales?  We’re looking for someone to manage and motivate a team of up to 15 Customer Support Centre Advisors to achieve and exceed set objectives. Take responsibility for the day-to-day...


  • Manchester, United Kingdom Oldham Council Full time

    **GMFRS** *** **Contact Centre Advisor - Organisational Business Support** **Job Title: Contact Centre Advisor** **Salary: £24,702 - £27,334** **Hours: 36.25 hours per week, Monday to Friday 9am to 5pm** **Job type: Permanent** **Location: GMFRS Headquarters, Swinton** **Closing date: Sunday 28th April** *** **Click here for the role...

  • Webchat Advisor

    1 month ago


    Manchester, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Service Advisor - Livechat** Salary £19,000 - £22,000 (depending upon experience) Hybrid Working - Manchester City Centre Shifts Mon - Sat (Shifts between 8am - 8pm) **Responsibilities**: - Delivery of excellent customer service by managing your own live chat conversations in a timely manner - Work towards monthly KPI’s to meet targets -...

  • Webchat Advisor

    1 month ago


    Manchester, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Service Advisor - Livechat** Salary £19,000 - £21,676 Hybrid Working - Manchester City Centre (2 Days per week in the office / Training fully office based) Shifts Mon - Fri 9am - 6pm **Responsibilities**: - Delivery of excellent customer service by managing your own live chat conversations in a timely manner - Work towards monthly KPI’s...


  • Manchester, United Kingdom KC Group Full time

    **Customer Support Advisor** **Job Duties and Responsibilities of the Customer Support Advisor will include**: - Listen to a range of customer service issues and offering innovative solutions to each problem. - Build positive relationships with Success Coaches in order to escalate queries and concerns where necessary. - Directing students to appropriate...


  • Manchester, United Kingdom Greenbean Full time

    Contact Centre Advisor - £23.900 + Bonus + Benefits - Starting salary of £23,900 - Monthly bonus scheme - Great benefits including a 25 day holiday allowance + bank holidays - Great working hours Monday to Thursday 10am - 6.30pm and early finish on a Friday. No weekends! - Bradford We’re looking to recruit dynamic, enthusiastic and customer-focused...


  • Manchester, United Kingdom Peak Activity Services Ltd Full time

    **Customer Care Advisor** **Location: PEAK Trafford Treetops** **Salary: £9.90 per Hour - Start date May 2023** **Duties and Responsibilities**: Process a high volume of product orders Support sales and customer care team with general operations and to help reach the team’s objectives Taking phone call from a variety of stakeholders, effectively...