Customer Care Advisor

4 weeks ago

Manchester, United Kingdom Peak Activity Services Ltd Full time

**Customer Care Advisor**

**Location: PEAK Trafford Treetops**

**Salary: £9.90 per Hour - Start date May 2023**

**Duties and Responsibilities**:
Process a high volume of product orders

Support sales and customer care team with general operations and to help reach the team’s objectives

Taking phone call from a variety of stakeholders, effectively dealing with there enquires

Communicate internally feedback from customers

Accurately take enquiries for large or bespoke activity groups

Process new and/or amendments to bookings whilst accurately adjusting availability

Respond to online enquiries

Complete weekly reporting

Answer queries from clients regarding products and services

Manage customer journey before and after event including before their visit to agree programme/activities with support from centre team and rebooking for the following year

Create quotes

Attend and support open days

Visiting schools/companies to collect relevant date for marketing and delivery physical packs/information

Create waiting list and manage for additional sessions

Attend weekly sales meeting at agreed location with team

Working location may vary from remote, hot desk at a site and reception at centre

Deal with complaints initially and pass over to a manager if not resolved

Process cash/card takings in centre

Working with the centre manager, creating relevant cost and booking enquiries based on availability

Reception cover onsite at activity centres, selling refreshments, takings bookings and payment, face to face customer contact, answering centre phones and supporting centre manager with client contact prior to their visits

In addition, Senior Customer Care Advisors will.

Mentor and supporting customer care advisors

Support the production and analyses of reports

Any other duties deemed necessary by the business

**Keys Group**

Keys Group brings together three of the UK’s leading and longest-established providers of specialist education, care and activities; Accomplish, Keys and Peak. The organisation provides specialist support and education for more than 2,000 children, young people, adults and families in services and schools across England and Wales.

Specialist residential and supported living services for adults with a learning disability, autism, mental health needs and acquired brain injury are provided throughout England and Wales by **Accomplish.**

**Keys** offers education and care services for children, young people and families across England and Wales through its specialist schools, residential children’s homes, activity and intervention and leaving care services, adult resource centre and family assessment centres.

Activities are offered by **Peak **through its seven specialist adventure centres including water sports, treetop and climbing centres, across England

**Job Type**: Fixed term contract

**Salary**: £9.90 per hour

**Benefits**:

- Casual dress
- Employee discount
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Manchester, Greater Manchester: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Reference ID: PEAK -LG

  • Customer Service Advisor

    3 weeks ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - On-the-job training - Safe work environment - Company perks We are looking for a Customer Service Advisor to join our team in Manchester. This position is responsible for...

  • Customer Service Advisor

    2 months ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Provide exceptional customer service to clients by...

  • Customer Service Advisor

    2 days ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Provide exceptional customer service to clients by...

  • Customer Service Advisor

    2 weeks ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    **Customer Service Representative** **Requirements**: **Previous customer service experience (required)** - Previous experience with CRM systems (preferred) - Must be able to pass a background check (preferred) - Must be eligible to work in Manchester (required) - Must have a valid driver’s license and a clean driving record (required) - Must be able to...

  • Customer Care Advisor

    2 months ago

    Manchester, United Kingdom Fintelligent Full time

    With over 100,000 satisfied customers, this is your chance to work for a successful and established company who are dedicated to jumpstarting careers in accounting, sales, and customer service. Packages and Benefits of Customer Service Advisor role: £22,500 base salary with genuine progression opportunities Annual salary reviews Hybrid working...

  • Customer Care Advisor

    4 weeks ago

    Manchester, United Kingdom Peak Activity Services Ltd Full time

    **Customer Care Advisor** **Location: PEAK Trafford Treetops** **Salary: £9.90 per Hour - Start date May 2023** **Duties and Responsibilities**: Process a high volume of product orders Support sales and customer care team with general operations and to help reach the team’s objectives Taking phone call from a variety of stakeholders, effectively...

  • Customer Care Advisor

    2 weeks ago

    Manchester, United Kingdom Peak Activity Services Ltd Full time

    **Customer Care Advisor** **Location: PEAK Trafford Treetops** **Salary: £9.90 per Hour - Start date May 2023** **Duties and Responsibilities**: Process a high volume of product orders Support sales and customer care team with general operations and to help reach the team’s objectives Taking phone call from a variety of stakeholders, effectively...

  • Customer Care Advisor

    2 weeks ago

    Manchester, United Kingdom Peak Activity Services Ltd Full time

    **Customer Care Advisor** **Location: PEAK Trafford Watersports/Trafford Treetops** **Salary: £9.90 per Hour - Start date May 2023** **Duties and Responsibilities**: Process a high volume of product orders Support sales and customer care team with general operations and to help reach the team’s objectives Taking phone call from a variety of...

  • Customer Care Advisor

    3 weeks ago

    Manchester, United Kingdom Peak Activity Services Ltd Full time

    **Customer Care Advisor** **Location: PEAK Trafford Treetops** **Salary: £10.90 per Hour - Start date May 2023** **Duties and Responsibilities**: Process a high volume of product orders Support sales and customer care team with general operations and to help reach the team’s objectives Taking phone call from a variety of stakeholders, effectively...

  • Customer Care Advisor

    7 days ago

    Manchester, United Kingdom Gordon Leak Associates Ltd Full time

    Role: Customer Care Advisor Location: North West – Manchester Salary: £26,000 + package Monday - Friday 40 hours per week 9am - 6pm Gordon Leak Associates is working with a well-established and highly reputable company who are looking for a Customer Care Advisor to join their team in Manchester. The ideal candidate will be customer focused and have...

  • Customer Care Advisor

    4 days ago

    Manchester, United Kingdom Peak Activity Services Ltd Full time

    Customer Care AdvisorLocation: PEAK Trafford TreetopsSalary: £9.90 per Hour - Start date May 2023Duties and Responsibilities:Process a high volume of product ordersSupport sales and customer care team with general operations and to help reach the team's objectivesTaking phone call from a variety of stakeholders, effectively dealing with there...

  • Customer Care Advisor

    4 days ago

    Manchester, United Kingdom Gordon Leak Associates Ltd Full time

    Role: Customer Care AdvisorLocation: North West – ManchesterSalary: £26,000 + packageMonday - Friday40 hours per week9am - 6pmGordon Leak Associates is working with a well-established and highly reputable company who are looking for a Customer Care Advisor to join their team in Manchester.The ideal candidate will be customer focused and have experience...

  • Debt Advisor

    2 weeks ago

    Manchester, United Kingdom The Debt Advisor Full time

    **Job Description and Specification** Job Title: Debt Advisor Department: The Debt Advisor Responsible to: Head of Operations Hours of work: 35 hours per week Main Purpose: To provide whole of market advice to prospective consumers The Debt Advisor is a rapid growing business with a firm foothold in the IVA and Debt Management market. We are looking to...

  • Customer Care Advisor

    3 weeks ago

    Manchester, United Kingdom Freeway Recruitment Full time

    Freeway Recruitment are currently recruiting for Customer Care Advisor for one of our clients based in Swinton. This is an exciting opportunity if you have a passion for customer care. Within this Customer Support role you will Assist the Customer Support Team & Managers in processing of customer requests, ensuring that the correct schedules and priorities...

  • Sales Advisor

    2 weeks ago

    Manchester, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Manchester. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - Growth opportunities - Casual work attire - Relaxed atmosphere - Regular social events **Responsibilities**: - Greet customers and provide excellent customer service. -...

  • Sales Advisor

    2 weeks ago

    Manchester, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Manchester. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - Growth opportunities - Casual work attire - Relaxed atmosphere - Regular social events **Responsibilities**: - Greet customers and provide excellent customer service. -...

  • Customer Service Assistant

    4 weeks ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative in Manchester! We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence as we need to grow and expand. **About Us**: At Switch Advisor, we are committed to providing unparalleled customer service, and our success is driven by...

  • Customer Service Assistant

    1 day ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative in Manchester! We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence as we need to grow and expand. **About Us**: At Switch Advisor, we are committed to providing unparalleled customer service, and our success is driven by...

  • Customer Service Advisor

    3 weeks ago

    Manchester, United Kingdom Care Shop Full time

    Customer Service Advisor Location: Manchester **Salary**: £20375 The Care Shop team offers expert knowledge of the healthcare sector and constantly strives to enhance their expertise. Customer service and innovation are always at the forefront of everything we do. The Benefits - 28 days holiday (including bank holidays that fall on a working day), with...

  • Customer Service Advisor

    3 weeks ago

    Manchester, United Kingdom Care Shop Full time

    Customer Service Advisor Location: Manchester **Salary**: £20375 The Care Shop team offers expert knowledge of the healthcare sector and constantly strives to enhance their expertise. Customer service and innovation are always at the forefront of everything we do. The Benefits - 28 days holiday (including bank holidays that fall on a working day), with...