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Customer Care Advisor

4 months ago

Manchester, United Kingdom Freeway Recruitment Full time

Freeway Recruitment are currently recruiting for Customer Care Advisor for one of our clients based in Swinton.

This is an exciting opportunity if you have a passion for customer care.

Within this Customer Support role you will Assist the Customer Support Team & Managers in processing of customer requests, ensuring that the correct schedules and priorities are applied for all work carried out.

To develop solid relationships with customers and to assist with streamlining administration practices with the department.

**RESPONSIBILITIES**
- To perform duties required in order to promote good quality relationships with all Customers
- Using RSSQL produce any necessary internal and customer reports
- Ensure good communication
- Process customer requests and data entry in an accurate & timely manner
- Investigate and respond to customer queries in a timely manner, escalating to management where necessary
- Assist in managing customer accounts ensuring a high degree of customer service
- Ensure good communications with other sites & operations is maintained at all times.

**ABOUT YOU**
- Be able to demonstrate a working knowledge of data & documentation, I.T databases and I.T systems in a quality assurance/standards driven organization
- Demonstrate knowledge and experience of working within a customer services environment with the ability to promote customer service, and to meet or exceed customer satisfaction and expectations
- Assist with mentoring and training new team members
- Must be literate, well spoken and have good written & verbal communication skills, numerate, computer literate, meticulous and methodical
- Must have excellent interpersonal skills, smart appearance, physically fit, enthusiastic, hard working and honest.

**HOURS OF WORK**
- Monday to Friday

**SALARY**
- £21,700 - £22,000 per annum

**Job Types**: Full-time, Permanent

**Salary**: £21,700.00-£22,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person

Reference ID: AOR
Expected start date: 17/07/2023