Customer Service Advisor
3 weeks ago
Customer service advisor required for a busy vehicle accident repair centre, hours will be 8.30am until 5.30pm Monday to Friday.
Duties will include taking incoming and making out going calls from insurance companies and policy holders, also dealing with Management to ensure the smooth running of the business during the course of the working day. The role will also include updating policyholders during the course of repair whilst their vehicle is on site with us.
You must be confident and enthusiastic whilst dealing with policy holders, to gain their faith with us whilst their car is on site with us being repaired.
You must also be experienced with working in a busy environment.
COVID-19 precaution(s):
- Sanitisation, disinfection or cleaning procedures in place
Job Duties:
- Answer incoming customer inquiries
- Collect and report customer feedback to ensure that best practice is recognised and maintained
- Engage with customers in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Work remotely
- No
**Job Type**: Permanent
Pay: From £26,208.00 per year
Schedule:
- 8 hour shift
Work Location: In person
Reference ID: Customer Service Advisor
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