Customer Contact Advisor
2 weeks ago
**Customer Contact Advisor**
**Full Time Contract**
**Manchester**
Our team at Sellick Partnership are actively seeking a Customer Contact Advisor for a public sector client within the Manchester region. As a Customer Service Advisor working within the customer contact hub, you will be focusing on being the first port ofcall for customer queries. The purpose of this role is to be the port of call for all customer queries and complaints on a day-to-day basis.
**Customer Contact Advisor Day to Day**:
- Responsible for supporting complaints and queries on a day-to-day basis, in addition towards rent management, tenancy issues and ASB queries
- Providing guidance and assistant to customers where possible
- Be confident in your ability to manage difficult situations and customers, but also being able to escalate complex queries to specialist or team managers
- Identify safeguarding concerns and ensure they are dealt with promptly and in line with our guidelines
**Customer Contact Advisor Essential Requirements**:
- Experience within a customer focused position i.e. customer contact centre
- Experience responding and resolving challenging customer situations
- Ability to make decisions supported by knowledge and experience
Should you have additional questions, please contact our main office.
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