Homes Resolution Team Lead

2 months ago


Manchester, United Kingdom One Manchester Full time

**Homes Resolution Team Lead (Contact Centre)**

**Manchester**

**Salary: £39,848 per annum**

**Contract: Fixed Term Contract (6 months)**

**Hours: 35 hours (8am-7pm Monday to Friday, 8am-1pm Saturdays)**

**Closing date: Sunday 15th January 2023**

One Manchester is an innovative provider of housing and community services. At One Manchester, you’ll see the different you make to people’s lives and local communities. We manage 12,500 homes across our proud city. But there’s so much more to us than that.We build thriving communities and places where people want to live. We help people to learn, manage their money, launch successful businesses and improve their employability. We do things differently here. And you’ll be at the heart of an evolving and supportiveteam.

Most importantly you must act with integrity and actively promote and support the vision and values of One Manchester

We have an exciting opportunity for a Homes Resolution Lead to manage, coach and develop a team of resolution specialists to deliver a high-quality customer experienced, helping to resolve their issues. Reporting into the Customer Experience Manager, youwill manage and co-ordinate the homes demand to deliver a frontline service to customers, whilst processing the scheduling of repairs and answering customer queries.

The role requires you to have strong organisational skills, along with experience of working in a contact centre at managerial/supervisory level. You will have the passion and the drive to deliver exceptional customer service, with excellent communicationskills.

Lastly, you will be an effective team player who can build effective working relationships and dedicated to meeting the expectations and requirements of the customers.

**We would love if you have the following**:

- Experience of working in a managerial/supervisory role within a Contact Centre
- Experience of managing people
- Excellent knowledge of MS office packages including Microsoft Outlook, Excel and Word.
- Experience of dealing with queries from customers.
- Experience of liaising with external stakeholder organisations.

**Why take up the challenge with One Manchester?**

This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future.

So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.


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