Dispute Resolution Officer

3 weeks ago

Manchester, United Kingdom QASSS Full time

**Job Advert**

**Role**:Dispute Resolution Officer

**Location**:Manchester

**Level**:Officer

**Line Manager**:Head of Operations

**Status**:Full Time

**Weekly Hours**:37.5

**Salary**:£22,000 pa

**About the role**:
As a Dispute Resolution Officer you will start on a competitive salary. This is in addition to our annual leave scheme, which kicks off with 23 days annual leave plus the bank holidays, including the office closing over Christmas. As your time with us increases, so does your annual leave

You will also join our company at an extremely exciting time and immediately join our Career Pathways, where you can move higher in this role, or move into other roles such as become a Senior Complaints Handler, or a Claims Management Expert, for example.

**What you will be doing**:
The name probably gives it away, but there is a fair bit that goes into this role. We will be counting on you to do the following:

- Establish contact with complainants within 24 hours of receiving a complaint and initiating our ‘triage’ process, using the tools and systems provided by the company.
- Mediate and negotiate with both parties to achieve an amicable conclusion. This contributes to our case resolution success rate.
- Carry out the dispute resolution process in a professional manner, ensuring you listen to both parties and provide your professional opinion based on the information available to you.
- Present your findings to both parties and highlight any inaccuracies in each parties’ case. These findings should be presented in a professional way and to a standard that achieves a resolution.
- Record and document all stages of the complaint management process taken for each case.
- Liaise with engineers where required, to arrange for any repair or replacement work on behalf of businesses, keeping their consumers updated at all times.
- Record, monitor and maintain all required information from businesses and consumers
- Ensure as much evidence as possible is gathered as part of the dispute resolution process to give us the best chance of a successful resolution.
- Using common sense and data, prioritise disputes when required, but also ensuring that we achieve all internal and industry targets.
- Ensuring any agreed outcomes from the resolutions are fulfilled by both parties.
- Assisting with our claims handling programme, where you could be handling claims on behalf of banks, insurers, retailers amongst others.
- Give us a hand with any reporting requirements for our clients, or for our company.
- Help out in other departments when things get busy, and we are in a ‘all hands-on deck’ time period.

**Who we are looking for**:
We operate in the home improvement and renewable energy industry. Therefore, a good start is someone coming from that background, ideally with good experience in roles providing customer service, claims handling, mediation or conciliation.

From there, we are also looking for:

- Highly organised individuals; you will update the systems with all the correct information. Otherwise we lose the magic of useful data to improve performance.
- Strong experience in customer service, with an ability to show empathy to people whilst also being confident to challenge people when they are wrong.
- Effective communicators; you can write, type and speak with confidence, with an ability to influence and negotiate effectively. You are not a robot, you have personality
- Experience in using systems to record information, and carryout tasks. Often referred to as CRM systems.
- Self-motivation and a desire to succeed. We don’t micromanage. We trust. But we know it takes motivated individuals to make that work.
- An ability to remain calm, neutral and detached under pressure and in stressful situations. Disputes in their nature can get a bit lively, so we need you to be a person who is relaxed and can take control of such situations.
- People who have a desire to learn more. There is a lot to learn in our industry and we want people who suck up the knowledge because they enjoy it.
- Strong emotional intelligence with the ability to judge situations and adapt your style of interaction to get the best result.

**About QASSS**:
Incorporated in 2020, QASSS Ltd is a leading provider of resolution services to the United Kingdom and Channel Islands. We specialise in the home improvement and renewable energy sectors and our vision is to be a global support partner to organisations in those sectors. We currently work with financial services, manufacturers, national retailers, membership organisations, franchises and SMEs.

Our role is to support sectors in elevating the reputation of that sector, increasing buyer confidence, by providing phenomenal support services to assist with organisations and consumers when things do go wrong, or to prevent them going wrong in the first place.

Our services include outsourced complaint handling, executive support, dispute resolution, claims management, independent in

  • Disputes Resolution Solicitor

    1 month ago

    Greater Manchester, United Kingdom Douglas Scott Legal Recruitment Full time

    My client is a highly regarded and established law firm located in the heart of South Manchester. With a commitment to delivering exceptional legal services, they are seeking a skilled and experienced Dispute Resolution Solicitor to join their dynamic team and play a pivotal role in resolving a wide range of legal disputes for clients.Job Description: As a...

  • Dispute Resolution Executive

    2 days ago

    Manchester, United Kingdom Shawbrook Bank Full time

    The Opportunity Shawbrook is a specialist bank driven by a purpose to power up ingenuity to create opportunity, every single day. We offer a diverse range of savings and loan products. From personal and business savings accounts and loans for wedding and new cars, to complex financial credit facilities for businesses requiring significant investment and...

  • Commercial Dispute Resolution

    2 weeks ago

    Manchester, United Kingdom Actis Recruitment Full time

    Manchester. Niche and Highly Successful, Commercial Law Firm. Our client is a highly successful and niche commercial law firm. It is instructed by a large number of corporates, SME businesses, finance and professional services clients. The business group has an excellent reputation and a wide network and range of clients and contacts throughout the country....

  • Dispute Resolution Law Solicitor

    2 weeks ago

    Manchester, United Kingdom Douglas Scott Legal Recruitment Full time

    Real Estate Disputes Solicitor Real Estate Disputes Solicitor - Manchester - £55k+ - 0-4 PQE Our client is a national law firm, a distinguished name in the real estate industry industry, and known for its unique approach. Their Real Estate Litigation Group is a well-known team for handling property disputes and is ranked highly in UK directories. This...

  • Disputes Coordinator

    3 days ago

    Manchester, United Kingdom Johnson Controls Full time

    **Job Details** **What you will do** As a Dispute Coordinator, you will be responsible for ensuring timely responses to a variation of customer issues to meet a high standard. You will manage a workflow of all customer disputes and overdue debt with emphasis at looking at root causes and trend mapping to identify and fix problems before they occur. You...

  • Dispute Resolution Lawyer

    7 days ago

    Manchester, United Kingdom Hydrogen Group Full time

    We are currently working with several leading offshore firms in the British Virgin Islands who are looking to grow out their Dispute Resolution teams. Our clients are looking to speak with qualified lawyers with 2-5 year's PQE and are paying highly competitive salary rates. If you are looking for an opportunity to work in a low tax jurisdiction and gain...

  • Commercial Dispute Resolution

    2 weeks ago

    Manchester, United Kingdom Actis Recruitment Full time

    Manchester.  Niche and Highly Successful, Commercial Law Firm.  Our client is a highly successful and niche commercial law firm.  It is instructed by a large number of corporates, SME businesses, finance and professional services clients.  The business group has an excellent reputation and a wide network and range of clients and contacts throughout...

  • Dispute Resolution Lawyer

    1 week ago

    Manchester, United Kingdom Hydrogen Group Full time

    Job Description We are currently working with several leading offshore firms in the British Virgin Islands who are looking to grow out their Dispute Resolution teams. Our clients are looking to speak with qualified lawyers with 2-5 year's PQE and are paying highly competitive salary rates. If you are looking for an opportunity to work in a low tax...

  • Dispute Resolution Lawyer

    5 days ago

    Manchester, United Kingdom Hydrogen Group Full time

    We are currently working with several leading offshore firms in the British Virgin Islands who are looking to grow out their Dispute Resolution teams. Our clients are looking to speak with qualified lawyers with 2-5 year's PQE and are paying highly competitive salary rates.You could be just the right applicant for this job Read all associated information and...

  • Dispute Resolution Lawyer

    1 week ago

    Manchester, United Kingdom Hydrogen Group Full time

    We are currently working with several leading offshore firms in the British Virgin Islands who are looking to grow out their Dispute Resolution teams. Our clients are looking to speak with qualified lawyers with 2-5 year's PQE and are paying highly competitive salary rates.If you are looking for an opportunity to work in a low tax jurisdiction and gain...

  • Dispute Resolution Lawyer

    1 week ago

    Manchester, United Kingdom Hydrogen Group Full time

    We are currently working with several leading offshore firms in the British Virgin Islands who are looking to grow out their Dispute Resolution teams. Our clients are looking to speak with qualified lawyers with 2-5 year's PQE and are paying highly competitive salary rates. If you are looking for an opportunity to work in a low tax jurisdiction and...

  • Commercial Disputes Associate

    4 weeks ago

    Manchester, United Kingdom BCL Legal Full time

    Commercial Litigation Associate - Manchester BCL is working with a leading disputes team of this national firm, recruiting a commercial litigation solicitor to be based at its offices in Manchester The Role Working alongside a recognised Partner handling commercial litigation and public law to include; - High-profile Judicial Reviews - Substantial data...

  • Senior Dispute Resolution Lawyer

    7 days ago

    Manchester, United Kingdom Hydrogen Group Full time

    Job Description We are currently working with several leading offshore firms in the British Virgin Islands who are looking to grow out their Dispute Resolution teams. Our clients are looking to speak with qualified lawyers with 5+ year's PQE and are paying highly competitive salary rates. If you are looking for an opportunity to work in a low tax...

  • Senior Dispute Resolution Lawyer

    5 days ago

    Manchester, United Kingdom Hydrogen Group Full time

    We are currently working with several leading offshore firms in the British Virgin Islands who are looking to grow out their Dispute Resolution teams. Our clients are looking to speak with qualified lawyers with 5+ year's PQE and are paying highly competitive salary rates. If you are looking for an opportunity to work in a low tax jurisdiction and gain...

  • Senior Dispute Resolution Lawyer

    7 days ago

    Manchester, United Kingdom Hydrogen Group Full time

    We are currently working with several leading offshore firms in the British Virgin Islands who are looking to grow out their Dispute Resolution teams. Our clients are looking to speak with qualified lawyers with 5+ year's PQE and are paying highly competitive salary rates.Apply promptly! A high volume of applicants is expected for the role as detailed below,...

  • Dispute Resolution Lawyer

    1 week ago

    Manchester Area, United Kingdom Hydrogen Group Full time

    We are currently working with several leading offshore firms in the British Virgin Islands who are looking to grow out their Dispute Resolution teams. Our clients are looking to speak with qualified lawyers with 2-5 year's PQE and are paying highly competitive salary rates.If you are looking for an opportunity to work in a low tax jurisdiction and gain...

  • Dispute Resolution Lawyer

    1 week ago

    Manchester Area, United Kingdom Hydrogen Group Full time

    We are currently working with several leading offshore firms in the British Virgin Islands who are looking to grow out their Dispute Resolution teams. Our clients are looking to speak with qualified lawyers with 2-5 year's PQE and are paying highly competitive salary rates. If you are looking for an opportunity to work in a low tax jurisdiction and gain...

  • Real Estate Disputes Associate

    2 weeks ago

    Manchester, United Kingdom Sellick Partnership (Legal) Limited Full time

    Our client, a highly regarded Legal 500 ranked firm based in Manchester City Centre are looking for a Real Estate Disputes Associate to join their team.The team has been extremely busy and is looking for a talented individual to help deliver excellent service to a mixture of regional and national clients. The position offers an opportunity for the right...

  • Senior Dispute Resolution Lawyer

    4 days ago

    Manchester Area, United Kingdom Hydrogen Group Full time

    We are currently working with several leading offshore firms in the British Virgin Islands who are looking to grow out their Dispute Resolution teams.Our clients are looking to speak with qualified lawyers with 5+ year's PQE and are paying highly competitive salary rates.If you are looking for an opportunity to work in a low tax jurisdiction and gain leading...

  • Associate - Real Estate Disputes - Manchester

    7 days ago

    Manchester, United Kingdom Mills & Reeve Full time

    The role is based in our Manchester office but we have a ¿one team¿ approach which involves interaction between our 7 national offices. The team has been exceptionally busy and is looking for a talented individual to help deliver excellent service to a mixture of regional and national clients. The position offers an opportunity for the right candidate to...