Disputes Coordinator

3 weeks ago

Manchester, United Kingdom Johnson Controls Full time

**Job Details**

**What you will do**

As a Dispute Coordinator, you will be responsible for ensuring timely responses to a variation of customer issues to meet a high standard. You will manage a workflow of all customer disputes and overdue debt with emphasis at looking at root causes and trend mapping to identify and fix problems before they occur. You will take ownership and ensure SLA’s are met.

The Dispute Coordinator will be responsible for updating and maintaining the customer data base to ensure all issues are accurate. You will highlight any trending problems with customers and work alongside the business to gain an understanding of how we can fix these from the front end to prevent further issues. You will communicate with the customer in line with company practice and co-ordinate and follow up with the other departments to ensure we have the information required for the resolution in a timely manner.

**How you will do it**:

- Become familiar with the whole picture of the disputes within the area of responsibility.
- Resolve disputes in a timely manner and expected standard.
- Actively participate and in some cases instigate dispute calls/follow ups when required.
- Feedback root cause or common themes to the rest of the team & team leader and take ownership of the root cause.

**What we look for**
- Experience in Customer Service & investigatory background.
- Experience in handling customer disputes preferred.
- Excellent verbal and written communication skills.
- Excellent communication skills.
- Ability to work towards a target & deadlines.

**Who we are**

At Johnson Controls, we’re crafting the future to build a world that’s safe, comfortable and balanced. Our distributed team builds innovative, coordinated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an ambitious mind-set and teamwork across boundaries.

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.

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