Customer Resolution Specialist X3

2 weeks ago

Manchester, United Kingdom One Manchester Full time

**12 months Fixed Term Contract**

**Part Time Hours, 15 per a week**

**Closing Date: Sunday 21st April 2024**

**Support our communities. See the difference you can make in our city.**

At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.

We have five exciting positions available for Customer Resolution Specialist to join us

We're looking for those who can deliver a brilliant customer experience to all customers by resolving issues at the first point of contact. You'll meet the expectations of our customers through interactions that are easy, friendly and demonstrate high levels of skills, knowledge and autonomy

**What we’re looking for**:

- Experience in a similar role within Customer Services.
- Able to demonstrate solid experience of successfully managing customer complaints through to resolution
- Excellent verbal and written skills across a broad range of audience, with the ability to adapt your style to meet the needs of the individual
- Ability to remain calm under pressure operating with empathy, understanding and diplomacy.
- Ability to work effectively as a part of a team
- Ensure Safeguarding issues are identified and escalated appropriately.
- Be able to respond to customers differing needs, always taking into consideration equality, diversity and inclusion, tailoring services when appropriate.
- Effectively and sensitively mange social media enquiries to maintain the positive reputation of One Manchester.

**_
Why take up the challenge with One Manchester?_** This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.

We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.

We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.

INDLOW

We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.

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