Customer Resolution Specialist

2 months ago

Manchester, United Kingdom One Manchester Full time

**Customer Resolution Specialist / Scheduler (Contact Centre / Customer Services) x6**

**Location: Manchester - Agile**

**Salary: £23,593**

**Hours: 35**

**Full Time, 6 month FTC**

**Closing date: Sunday 15th January 2023**

One Manchester is an innovative provider of housing and community services.

At One Manchester, you’ll see the difference you make to people’s lives and local communities. We manage more than 13,000 homes across our proud city. But there’s so much more to us than that. We build thriving communities and places where people want tolive. We help people to learn, manage their money, launch successful businesses and improve their employability.

We do things differently here. And you’ll be at the heart of an established and supportive team.

We’re looking for four Customer Resolution Specialist to deliver a brilliant customer experience to all customers by resolving issues at the first point of contact and to meet the expectations of our customers through interactions that are easy, friendlyand demonstrate high levels of skills, knowledge and autonomy.

We’re looking for those that can effectively diagnose, schedule, reschedule and plan repair appointments, responding to customer demand and reacting to changes in business resource (Homes hub). You’ll take a solution focused approach to all interactionswith customers providing first point contact resolution across all customer channels and you'll manage customer demand with a flexible approach delivering a high-quality service by prioritising and multi-tasking, when necessary.

**What we’re looking for**:

- You to have held a similar role within Customer Services.
- Able to demonstrate solid experience of successfully managing customer complaints through to resolution.
- Excellent verbal and written skills across a broad range of audience including managers, colleagues, and customers.
- Ability to remain calm under pressure and adapt your style to meet the needs of the individual, particularly for sensitive situations and people with specific needs or vulnerabilities.
- Ability to work effectively as a part of a team.
- Ensure Safeguarding issues are identified and escalated appropriately.
- Effectively and sensitively mange social media enquiries to maintain the positive reputation of One Manchester.

Why take up the challenge with One Manchester? This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challengeyourself to be creative and ambitious and see the difference you can make in our great city.

  • Customer Resolution Specialist X3

    1 month ago

    Manchester, United Kingdom One Manchester Full time

    **12 months Fixed Term Contract** **Part Time Hours, 15 per a week** **Closing Date: Sunday 21st April 2024** **Support our communities. See the difference you can make in our city.** At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a...

  • Complaint Resolution Specialist, Clearpay

    7 days ago

    Manchester, United Kingdom Clearpay Full time

    Company Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...

  • Head of Customer Success

    1 month ago

    Manchester, United Kingdom Recruitment Resolution Full time

    Are you passionate about Customer Satisfaction and looking to make a bigger impact? Join this growing recruitment technology brand, define the Customer Success strategy, build and nurture a team of professionals to deliver. This role could also suit an ambitious Account Manager, SaaS Sales Exec, or Recruiter who is looking to move away from sales and focus...

  • Customer Care Specialist

    3 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Are you passionate about delivering exceptional customer service? Do you excel at turning problems into opportunities? As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance. Day to Day Identifying "at risk" accounts and proactively reaching out to...

  • Customer Experience Specialist

    3 weeks ago

    Manchester, United Kingdom Xero Full time

    How you’ll make an impactXero’s Customer Experience Team works together to provide 24/7 support to Xero users. We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business. The Customer Experience Specialist plays a key role at Xero and within Xero’s Customer Experience team. You...

  • Customer Experience Specialist

    4 weeks ago

    Manchester, United Kingdom Roman Health Pharmacy LLC Full time

    Xero’s Customer Experience Team works together to provide 24/7 support to Xero users. We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business. The Customer Experience Specialist plays a key role at Xero and within Xero’s Customer Experience team. You will provide support and...

  • Customer Experience Specialist

    4 days ago

    Manchester, United Kingdom Xero Full time

    How you'll make an impactXero's Customer Experience Team works together to provide 24/7 support to Xero users. We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business. The Customer Experience Specialist plays a key role at Xero and within Xero's Customer Experience team. You will...

  • Customer Experience Specialist

    2 days ago

    Manchester, United Kingdom Xero Full time

    How you'll make an impactXero's Customer Experience Team works together to provide 24/7 support to Xero users. We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business. The Customer Experience Specialist plays a key role at Xero and within Xero's Customer Experience team. You will...

  • Customer Experience Specialist

    2 days ago

    Manchester, United Kingdom Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Customer Experience Specialist

    4 weeks ago

    Manchester, United Kingdom Roman Health Pharmacy LLC Full time

    Customer Experience Specialist - Accounting Xero’s Customer Experience Team works together to provide 24/7 support to Xero users. We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business. The Customer Experience Specialist plays a key role at Xero and within Xero’s Customer...

  • Customer Support Specialist

    15 hours ago

    Manchester, United Kingdom Applause IT Full time

    **Customer Support Specialist** **£25,000 - £30,000** **Remote** Applause IT are seeking a dedicated and proactive Customer Support Specialist to join a global SaaS provider. This is an opportunity to work for an expanding company, who operate in multiple countries, from the United Kingdom to Australia. Your responsibilities as Customer Support...

  • Customer Testing Specialist

    4 weeks ago

    Manchester, United Kingdom Data Communications Company Full time

    We are Smart DCC Together we're building a greener tomorrow Connecting every home and business to a single, secure smart meter network is a huge undertaking. So you can imagine the scale - and variety - and opportunities for the people who'll help us do it. The role CUSTOMER TESTING SPECIALIST PERMANENT ROLE WITH SMART DCC Based in Manchester or...

  • Customer Care Specialist

    3 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Are you passionate about delivering exceptional customer service? Do you excel at turning problems into opportunities? As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance. Day to Day Identifying "at risk" accounts and proactively reaching out to...

  • Customer Service Specialist

    3 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    As a Customer Care Specialist, you'll be instrumental in providing support to both new and existing clients. Your primary responsibilities will include identifying "at-risk" accounts, proactively addressing service issues, and fostering client engagement to enhance retention rates and bolster our online reputation. You'll contribute to our service strategy,...

  • Customer Experience Specialist

    4 weeks ago

    Manchester, United Kingdom Roman Health Pharmacy LLC Full time

    Customer Experience Specialist - Accounting Xero’s Customer Experience Team works together to provide 24/7 support to Xero users. We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business. The Customer Experience Specialist plays a key role at Xero and within Xero’s Customer...

  • Customer Service Specialist

    1 month ago

    Manchester, United Kingdom The Portfolio Group Full time

    As a Customer Care Specialist, you'll be instrumental in providing support to both new and existing clients. Your primary responsibilities will include identifying "at-risk" accounts, proactively addressing service issues, and fostering client engagement to enhance retention rates and bolster our online reputation. You'll contribute to our service strategy,...

  • Rent Specialist

    13 hours ago

    Manchester, United Kingdom Great Places Housing Group Full time

    **Rents Specialist (Customer Contact)** Reporting to Customer Contact Team Leader the Customer Contacts Specialist (Rents) is responsible for responding to rent account management demands from customers, with the aim of early resolution. **About You**: You will have experience working in a rents role in the housing sector or similar (highly desirable) and...

  • Head of Customer Success, Recruitment Technology

    1 month ago

    Manchester, United Kingdom Recruitment Resolution Full time

    Forged within Recruitment or HR Tech software you will be a natural leader and unparalleled at managing your customer key accounts (recruitment agencies in this instance) ensuring retention and customer success. Alongside your commercial capabilities, and innate ability to nurture clients, you will also have a natural passion for coaching a small but...

  • Customer Experience Specialist

    3 weeks ago

    Manchester, United Kingdom Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Customer Experience Specialist

    3 days ago

    Manchester, United Kingdom Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...