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Head of Customer Success
5 months ago
Are you passionate about Customer Satisfaction and looking to make a bigger impact? Join this growing recruitment technology brand, define the Customer Success strategy, build and nurture a team of professionals to deliver.
This role could also suit an ambitious Account Manager, SaaS Sales Exec, or Recruiter who is looking to move away from sales and focus their expertise on Customer Success.
**Head of Customer Success Package**:
- Basic salary to £50k per annum + Bonus between 12k-15k.
- 23 days holiday + birthday off + BH
- Central Manchester offices, 5 days per week.
**While prerequisites will be**:
- Proven success in: customer success or account management or customer retention role.
- A genuine interest to build, nurture and manage a small team.
- Strong problem-solving skills.
- Naturally people focused.
- Curious mindset, ambitious, and eager to learn.
- Proficient in MS Office, CRM systems and Tech savvy.
**Head of Customer Success Responsibilities will include**:
- Onboard customers onto the platform.
- Work with existing customers to ensure successful and long-term partnerships are established through building strong relationships (no sales).
- Responsible for building and managing a Customer Success team (key measures of success being client retention and contract renewals).
- You will be the main escalation point for the Customer Success Executives.
