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Customer Service Executive
4 months ago
Job Title: Customer Service Executive
Department: Energy
Reports to: Energy Operations Manager
Job Location: Elland
**Purpose Statement**:
To process set-up and ongoing operation of client’s energy contract requirements and provide administrative support to the sales team and account managers; promptly and effectively meeting all internal and external customer requirements.
To provide contract management for Core clients, whilst understanding the client requirements and market conditions.
**Accountabilities**:
Job may include some or all of the following to suit the job holder’s workload and these may change from time to time as the job holder and the business develops.
- Validate current contract information with incumbent suppliers for all new clients and accurately enter contract data onto database.
- Collate half hourly/daily metered data to fulfil tendering requirements and analysis usage patterns.
- Submit termination letters to suppliers in line with their terms and conditions
- Ensure contracts transfer process is completed and written confirmation from suppliers of live dates are received.
- Validate monthly invoices and handle any queries on behalf of our clients
- As and when required carry out change of ownership requests on behalf of clients who are entering or vacating a site.
- Understand market conditions and produce regular updates to be shared with the sales team.
- Accurately update energy database with contract renewals, objections and live date information
- Participate in on-going training and development, regular performance reviews and monthly one to ones.
- Carry out any other reasonable duties as required by the company
- Adhere to the company and department standards, policies and procedures.
- Adhere to the policies and procedures to attain and maintain the required competency level to perform the role and, in particular, to promote a culture where customers are treated fairly, with openness and honesty.
- Understand the health, safety, environmental & associated legal requirements that are relevant to our work and comply with these. Actively promote issues regarding health, safety & the environment.
**Working Relationships**:
- Existing customers
- External suppliers
- Finance, Sales and Operation Teams
- Colleagues on all levels of seniority within the business
**Hours of Work**:
Some flexibility will be required according to business needs.
Usual office hours will be
- Monday 8:15-17:00
- Tuesday to Thursday 8:30-17:00
- Friday 08:30-16:00
**Salary**: £19,000.00-£21,000.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Work Location: In person
