Clerical Officer, Band 2- Lung Function

2 weeks ago

Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

This Role is suitable for anyone with a desire to learn and enhance already established administration skills. The clerical officer is required to uphold confidentiality at all times, be expected to be professional, treat everyone with kindness and respect, and have the confidence to communicate with members of the public and staff at all levels. Job purpose The clerical officer will provide typing, booking and administration support within in the Lung Function and Sleep and Physiology team. To liaise with staff and other departments, both internal and external to the organisation, to facilitate the smooth running of the department.

Dimensions The post holder will contribute positively to the activity of the Lung Function, Sleep and GI Physiology team. The post holder has no budgetary responsibility. Knowledge, Skills and Experience or Aptitude Required Educated to GCSE Level or equivalent Grade D(3) English, or equivalent (e.g. Functional Skills Level 1 Literacy) and Mathematics Grade D(3) or equivalent (e.g.

Functional Skills Level 1/Numeracy) Please see person specification for other knowledge, skills and experience required Key Result Areas To attend all mandatory components of the Apprenticeship Framework including: - Corporate induction - GHNHSFT mandatory training - Department based vocational assessments - Progress review meetings To undertake training as required and agreed with supervisor and complete competencies relevant to the work area / department To retrieve case notes for patients attending sleep clinic or for audit/ research purposes To input data onto the database during sleep clinics To send out test results in a timely manner, to file results and reorganise filing system as necessary To notify staff when stationary and clerical supplies are required Scan or copy clinical and non-clinical documents as required by the Physiologists Occasional typing of letters as required by the Head of Department Provide information for the Head of Department as and when required To book and send out appointments to patients for all respiratory procedures carried out within the laboratory, adhering to the Trust and departmental policies Ensure that all available appointment slots are filled, in accordance with Trust and departmental policies To ensure patients are received courteously and promptly upon arrival for respiratory tests where applicable ensuring that all their details are checked and they are booked onto the PAS system To ensure patients privacy is protected by maintaining confidentiality when dealing with patients, staff and the public Answering telephone queries in line with the Trust customer care policies Answer queries face to face with patients attending the department Communicate to patients effectively concerning appointment times and cancellations Communicate effectively with clinicians, nursing staff and medical staff concerning test reports, test cancellations, pending lists etc Prepare clinic lists for each diagnostic session ensuring all slots filled, clinic lists printed out and case notes are available Ensure that all new referrals are attached to the appropriate pending list or booked appointment, any queries need to be placed to the attention of the Physiologists To complete all training in accordance with Trust policy. To be flexible, with the ability to alter activities and priorities as the need arises To participate fully in personal appraisal and development review process, maintain and complete the apprenticeship portfolio. Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager. Communications and Working Relationships Undertakes an annual individual performance and development review and agrees to a personal development plan which complements department and trust plans.

Attend regular team meetings to ensure departmental procedures, requirements and service developments are regularly reviewed The post holder will need to have contact with: Patients, relatives and carers GP surgery staff Clinicians and secretaries Health records Ambulance liaison Procurement department Medical engineering department Estates department I.T. Department Allied Health professionals Portering department Equipment manufacturers and suppliers Most Challenging part of the job Dealing with the volume and speed of work turnaround Physical effort and working conditions Most tasks are keyboard based High volume of VDU work on a daily basis which means sitting at a desk for prolonged periods Regular disruption from telephones Other job requirements Comply with Trust and Departmental policies and procedures e.g. Health and Safety at Work Act (1974), Manual Handling, clinical equipment competency, risk management, Data Protection Acts and patient confidentiality at all times. This will include demonstrating compliance with the terms of all safeguarding policies and processes relevant to the safeguarding of adults and children in the care o

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