Clerical Officer, Band 2- Lung Function

5 months ago

Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

The clerical officer will provide typing, booking and administration support within in the Lung Function and Sleep and Physiology team. To liaise with staff and other departments, both internal and external to the organisation, to facilitate the smooth running of the department.

The main duties of the job include
- To undertake training as required and agreed with supervisor and complete competencies relevant to the work area / department
- To retrieve case notes for patients attending sleep clinic or for audit/research purposes
- To input data onto the database during sleep clinics
- To send out test results in a timely manner, to file results and filing as necessary
- To notify staff when stationary and clerical supplies are required
- Scan or copy clinical and non-clinical documents as required by the Physiologists
- Occasional typing of letters as required by the Head of Department
- Provide information for the Head of Department as and when required
- To book and send out appointments to patients for all respiratory procedures carried out within the laboratory, adhering to the Trust and departmental policies
- Ensure that all available appointment slots are filled, in accordance with Trust and departmental policies
- To ensure patients are received courteously and promptly upon arrival for respiratory tests where applicable ensuring that all their details are checked and they are booked onto the PAS system
- To ensure patients privacy is protected by maintaining confidentiality when dealing with patients, staff and the public
- Answering telephone queries in line with trust policy
- Packaging and posting consumables for patients using sleep therapy devices

Clerical Officer

Lung Function and Sleep Service

I am delighted you are interested in a clerical officer post in the Lung function department here at Gloucestershire Hospitals NHS Foundation Trust.

We provide acute hospital services from two large district general hospitals, Cheltenham General Hospital and Gloucestershire Royal Hospital. Maternity Services are also provided at Stroud Maternity Hospital. We remain the major provider of secondary care services in the area and analysis shows that for Gloucestershire we are the leading acute healthcare provider by a significant margin.

At the very centre of our organisation is our dedicated staff, being part of the team here at Gloucestershire Hospitals NHS Foundation Trust is a huge privilege and if successful you will be joining a workforce that is committed to delivering great experience and outcomes for our patients.

Here at Gloucestershire Hospitals NHS Foundation Trust, our patients are at the heart of everything we do, and pivotal to this is the effectiveness, wellbeing and potential of everyone who works with us.

Best wishes

William Sims

Clinical Service Manager

Lung Function and Sleep Service

Job details

**Job Title**: Clerical Officer

Division Medicine

**Department**: Lung Function Department

**Responsible and accountable to**: Lead Physiologist

**Terms of contract**: Permanent

**Location**: Based at Cheltenham General Hospital with occasional travel required to Gloucestershire Royal Hospital

Hours 37.5 hours per week; Monday to Friday

Overview

This clerical officer post at Gloucestershire Hospitals NHS Foundation Trust is an exciting opportunity to learn new skills and become part of the Lung Function and Sleep team.

This Role is suitable for anyone with a desire to learn and enhance already established administration skills.

The clerical officer is required to uphold confidentiality at all times, be expected to be professional, treat everyone with kindness and respect, and have the confidence to communicate with members of the public and staff at all levels.

Job purpose

The clerical officer will provide typing, booking and administration support within in the Lung Function and Sleep and Physiology team. To liaise with staff and other departments, both internal and external to the organisation, to facilitate the smooth running of the department.

Dimensions

The post holder will contribute positively to the activity of the Lung Function, Sleep and GI Physiology team.

The post holder has no budgetary responsibility.

Knowledge, Skills and Experience or Aptitude Required

Educated to GCSE Level or equivalent Grade D(3) English, or equivalent (e.g. Functional Skills Level 1 Literacy) and Mathematics Grade D(3) or equivalent (e.g. Functional Skills Level 1/Numeracy)

Please see person specification for other knowledge, skills and experience required

Key Result Areas

To attend all mandatory components of the Apprenticeship Framework including:

- Corporate induction
- GHNHSFT mandatory training
- Department based vocational assessments
- Progress review meetings

To undertake training as required and agreed with supervisor and complete competencies relevant to the work area / department

To retrieve case notes for patients attending sleep clinic or for audit/ research pu

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