Office/ Receptionist, Band 2- Pathology

7 months ago

Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

Office/ Receptionist, Band 2 (20.5 hours a week)

Are you looking for a varied and rewarding job?

We are looking for people to join the General Services Team in the Pathology General Office to undertake administrative duties including organising rotas, managing records and invoices, and answering queries.

There may also be the occasional need to cover Pathology van driving duties, collecting and transporting pathology samples. The post is based at Cheltenham General Hospital - but the post-holder will also be expected to work at Gloucestershire Royal Hospital as the need arises.

Full training will be given.

**Office**: Organising the rota for the Driving Team and sorting basic vehicle issues, Invoicing, Personnel Records, Staff Inductions, Minute Taking. Also, basic Office duties, including answering the telephone, filing, scanning, photocopying.

At Gloucestershire Hospitals NHS Foundation Trust, we take great pride in delivering high quality acute services and we understand just how precious life is.

People entrust their lives to our care every day and they have the right to expect the very best experience and outcomes. That’s why our ambition and the pursuit of excellence is the foundation of everything we do.

Gloucestershire Hospitals NHS Foundation Trust operates hospitals on our two main sites in Cheltenham and Gloucester, and we’re one of the largest NHS trusts in the country.

Our workforce of almost 8,000 staff provide high quality emergency, elective and specialist care across a range of clinical areas.

JOB PURPOSE

To provide Clerical support to the Pathology Laboratory as a whole, and General Services/ Healthscreen in particular.

As a member of a team of Clerical staff, to contribute directly to the provision of an efficient and responsive service as part of the process of diagnosis, patient care and treatment.

Healthscreen UK is owned by Gloucestershire Hospitals NHS Foundation Trust. It provides laboratory services to business and industry across the country, by screening for disease and monitoring the health of ‘at risk’ workers. This ensures that companies comply with COSHH and HSE requirements.

DIMENSIONS

The laboratory provides an analytical and clinical interpretive service to the Health community in Gloucestershire, including all inpatients/outpatients in the Acute and community hospitals and all GP surgeries. It processes over 1.5 million departmental patient requests per annum at the two sites, most of which are triaged in the Pre-Analytical areas.

The postholder has no specific budgetary or staff management responsibilities.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
- Excellent interpersonal and communication skills.
- Ability to work well within a team and use own initiative.
- Knowledge of Microsoft Office, including Word, Outlook and Excel.
- Good administration and organisational skills including time management.
- Driving Licence would be an advantage.
- Knowledge of relevant Health and Safety procedures including Manual Handling Regulations and COSHH (Control of Substances Hazardous to Health) would be an advantage, but training will be given.

COMMUNICATIONS AND WORKING RELATIONSHIPS
- Maintain a professional manner together with a courteous approach to customers, patients, relatives and staff.
- Co-operate with Hospital and GP staff, Human Resources, Creditor Payments and Procurement Departments to ensure quality and efficiency of service.
- Liaise with other NHS staff and volunteers.
- Maintain good communication with all Pathology staff.
- Liaise with Line Manager with regard to training, periods of leave and cover within the department.
- Liaise with GP Surgeries and Community Hospitals over transport issues.

KEY RESULT AREAS

**Specific**:

- Assist in the preparation of Office and Driving rotas, including contacting Drivers to provide cover at short notice for unplanned absences.
- Assist in the organisation of the Laboratory fleet
- arranging servicing, new tyres, windscreens etc.
- Provide customer care for Healthscreen Clients.
- Answer enquiries from patients, medical staff and the public in a polite and business-like manner and take accurate messages.
- Provide routine advice and information on the correct collection, storage and transportation of samples for analysis, including health and safety precautions concerning chemicals used in sample preservation.
- Maintain an accurate and effective filing systems to comply with financial, statutory and other requirements.
- Receive and sort incoming and outgoing mail and reports in an efficient and timely manner.
- Deal with routine correspondence and maintain confidential staff records both electronically and in hard copy.
- Input urgent requisitions onto electronic Procurement system and ensure that they are authorised and delivered appropriately.
- Receipt goods electronically to enable invoice matching.
- Maintain work stations in a clean and tidy manner and undertake routine safety checks and au

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