Receptionist - Band 2

8 months ago

Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

The Child and Adolescent Mental Health Service (CAMHS) is looking for a Receptionist/Administration Assistant to join the friendly supportive team based at Acorn House, Gloucester. This is an exciting time to join our high performing CAMHS team as we continue to expand and develop the range of interventions we offer.

The successful applicant will work as part of a team, providing the first point of contact for young people, their families and professionals. You will have a professional, committed and empathetic approach whilst maintaining confidentiality. You will enjoy working as part of a team demonstrating flexibility and the willingness to contribute to, and become fully involved in, service improvements

This is a busy but rewarding post, previous admin/clerical experience is essential.

The successful applicant will work as part of a team, providing the first point of contact for young people, their families and professionals. You will have a professional, committed and empathetic approach whilst maintaining confidentiality. You will enjoy working as part of a team demonstrating flexibility and the willingness to contribute to, and become fully involved in, service improvements

This is a busy but rewarding post, previous admin/clerical experience is essential. Working closely with the team you will be responsible for a range of activities, including data entry, using Microsoft office packages as well as RiO, a bespoke database used by the Trust. You will need to be highly organised, have excellent IT skills, able to deal with changing priorities and remain calm under pressure. Good interpersonal and communication skills are essential.

At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.

Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.

Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.

Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people’s skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

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