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Receptionist, Band 2- Dermatology

7 months ago


Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

Receptionist, Band 2- Dermatology (22.5 hours a week)

To provide an efficient reception/clerical service for the Dermatology Department.

To carry out all associated clerical work, including registration of patients, updating patient records and patient enquiries.

Communication and close liaison with admin staff, clinical staff, patients and relatives is essential to help ensure a proficient service. To respond to a changing environment and support clinical staff in maintaining performance standards for the Dermatology Team.

Greeting patients, updating records, dealing with all enquires, answering the telephone, filing paperwork and patient records.

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

General
- Knowledge of TrakCare and other NHS systems - training provided
- Competence in IT skills including Outlook and Word
- Confidence in dealing with members of the public, all disciplines of hospital staff and other agencies.
- Excellent telephone and interpersonal skills.
- Ability to communicate clearly and act quickly in an emergency situation
- Able to work under pressure, problem solve in a changing and challenging environment.
- Attention to detail
- Able to prioritise, work autonomously using own initiative as well as working collaboratively as a team.
- Able to deal with the general public in a wide range of situations requiring diplomacy, tact and compassion.
- Able to deal with challenging behaviour in a tactful and calm manner.
- Capable of learning new skills and adapting to new policies and procedures in an ever changing environment.
- Understanding of hospital and basic knowledge of roles in other areas
- Provide a comprehensive and efficient reception service to attendees to the Dermatology Department.
- Register patients using the Hospital’s IT System - TrakCare.
- Direct patients where appropriate to other departments.
- Analyse and deal with non-clinical problems using own initiative to ensure seamless support in the clinical area
- Provide knowledge and support for admin staff and colleagues to enable them to perform their own roles to maximum effect.
- To communicate effectively with all callers to the department.
- Maintain confidentiality in accordance with Trust directives.
- Regularly required to deal with distressed patients and their relatives tactfully as well as showing empathy and understanding in dealing with all enquiries.
- To maintain accurate filing systems of all paperwork.
- Take part in performance reviews. Assist with the training and supervision of new colleagues and contribute to the development of efficient working practices.
- To work with clinical staff to ensure department achieves performance standards.
- Reception cover is provided in the event of staff sickness.
- Occasionally handling patient and general public valuable/lost property.

Communication and Working Relationships
- Secretarial Supervisor
- Deputy General Manager/Assistant General Manager
- Patients, Relatives Carers and members of the Public
- Clinical staff
- Ambulance Crew
- Other departments/staff within the Hospital

Health & Safety/Security

It is the duty of every employee to adhere to Gloucestershire Hospitals NHS Foundation Trust Health & Safety Policy to work in such a way that accidents to themselves and to others are avoided, and to co-operate in maintaining their place of work in a tidy and safe condition, thereby minimising risk. Similarly, it is each person’s responsibility to ensure a secure environment and bring any breaches of security to the attention of their managers.

Confidentiality

In the course of every employee’s duties, they may have access to confidential material about patients, members of staff or other health service business.

On no account must information relating to identifiable patients be divulged to anyone other than authorised persons, for example, medical, nursing or other professional staff, who are concerned directly with the care, diagnosis and/or treatment of the patient.

Similarly, information relating to staff records or information concerning contracts, tenders and other commercially sensitive matters etc. are considered to be confidential and must not be divulged without prior authority.

Breaches of confidentiality will result in disciplinary action.

If in any doubt whatsoever as to the authority of a person or body asking for information of this nature, seek advice from your manager.

Equal Opportunities, Respect and Dignity at Wor