P/t Receptionist

6 days ago

Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

Are you enthusiastic, highly motivated and wanting to work for the NHS? If you are looking for a job where you will be kept busy and no day is the same, the Receptionist role could be for you.

The department is expanding and will soon be moving into a new build.

This specific job role entails working 15 hours per week, nights, 11pm - 7am, on a set shift pattern which will include working unsocial hours, weekends and Bank Holidays. You must be able to have a flexible approach and be able to work extra shifts to ensure Reception has optimum Reception cover.

You will be part of a team of approximately 20 Receptionists working in a busy Emergency Department working with a wider multi-disciplinary team. You will be working in a fast paced/ever changing environment.

To provide a comprehensive and efficient Reception service within the Emergency Department.

Register/book in patients, update patient records, make referrals to other departments, using the Trust's IT system.

Scanning of patient documentation.

Answer telephone enquiries.

Deal with enquiries at Reception that are not necessarily ED related.

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.
- Provide a comprehensive and efficient reception service to attendees to the Emergency Department.
- Register patients, make referrals using the Hospital’s IT System, TrakCare.
- To input data entry onto databases as required.
- Direct patients where appropriate to other departments.
- Analyse and deal with non-clinical problems using own initiative to ensure seamless support in the clinical area
- Provide knowledge and support for staff and colleagues to enable them to perform their own roles to maximum effect.
- To communicate effectively with all callers to the department.
- Maintain confidentiality in accordance with Trust directives.
- Regularly required to deal with distressed patients and their relatives tactfully as well as showing empathy and understanding in dealing with all enquiries.
- To maintain accurate filing systems of all paperwork.
- Take part in performance reviews. Assist with the training and supervision of new colleagues and contribute to the development of efficient working practices.
- To work with clinical staff to ensure department achieves performance standards.
- Responsible outside of normal office hours to maintain the rota to ensure 24 hour reception cover is provided in the event of staff sickness.
- Occasionally handling patient and general public valuable/lost property.

Please see the attached job description for more information

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