Ward Clerk, Band 2- Critical Care

7 months ago


Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

Ward Clerk, Band 2- Critical Care (12 hours a week)

An opportunity has arisen for an enthusiastic individual to join our ‘outstanding’ team as a Band 2 Ward Clerk within the Department of Critical Care. The successful applicant will assist in Friday and week-end administration and clerical duties within the Department of Critical Care (DCC).

The successful applicant will work as an integral part of the DCC team; duties include reception and clerical cover. The post holder should be able to analyse and deal with routine non-clinical problems; following Trust policy and using own initiative to ensure a seamless support service is provided.

All individuals who are interested in the post are welcome to contact; Deputy Matron - Deborah Elliott or Liz Younge, Ward Manager

For further information or to arrange an informal visit

**The proposed interview date is**: 2nd July

To provide clerical and reception cover for the Department of Critical Care, administration and clerical support to the Ward Sister / Charge Nurse and the Nurse in Charge. To enter and maintain DCC clinical data for a range of defined clinical systems.

**Dimensions**:
No direct budgetary responsibilities, to contribute to the efficient and effective use of resources within the area’s agreed budgets and support all aspects of patient flow.

Our award winning Department of Critical Care provides life supporting treatments and facilities to the local population in both Gloucester Royal Hospital and Cheltenham General Hospital. The clinical and clerical teams work together across both sites, providing consistency and flexibility to both sites. High standards are maintained by employing motivated and enthusiastic staff who are dedicated to ensuring the best possible is delivered to our service users.

This is an opportunity to join the Department of Critical Care as a Band 2 Ward Clerk at 12hrs/week.

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

Knowledge, Skills & Experience Required

Skills in these areas would be desirable however full training will be given including other relevant trust training:
- Ability to work in a team and independently
- Customer care skills
- Effective communication skills across all disciplines of staff, patients and public
- Knowledge and understanding of confidentiality and data protection in accordance with trust policy and procedures
- Able to communicate effectively, and act appropriately and quickly in an emergency situation
- Experience in using a PC to develop skills for Electronic Patient Records
- Experience of Trakcare to ensure that tasks can be undertaken according to Trust policy and national standards
- Knowledge and understanding of the Trust, including a basic knowledge of roles in other areas
- Some knowledge of speciality terminology

Communication, interpersonal skills and personal qualities
- Demonstrate excellent customer care skills. Provide a “welcome point” for DCC, responding to patient, staff and visitor requests appropriately
- Analyse and deal with routine non-clinical problems, following Trust policy and using own initiative to ensure a seamless support service in the clinical area enabling staff to perform in their own roles effectively
- Receive queries, both in person and on the telephone and manage appropriately
- Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care
- Assist ward nurses with discharge process, e.g. updating Trakcare and transport bookings
- Obtain notes, in routine and emergency situations, ensuring clinical staff have access to essential information in a timely fashion
- Filing of all patient documentation generated on the ward, ensuring that notes are up to date and accurate when used by Clinicians
- Tracing all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure
- Provide documentation for ward, so that patient care is undertaken safely and according to Trust protocol and procedure
- Accurate input of patient details including bed status on Trakcare system, ensuring follow up appointments and procedures have been booked to meet Trust and national requirements
- Working Knowledge of routine for ordering on P2P and Stationery system
- Safeguarding of all patients
- Provide all general and ad hoc administration and clerical support to the Ward Ma



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