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E-commerce Customer Care Assistant

4 months ago


BurtonOnTrent, United Kingdom F H Brundle Full time

**Responsibilities**:

- Respond to customer enquiries in a timely and professional manner.
- Provide accurate information about products and services.
- Resolve customer complaints in a positive and effective manner.
- Maintain customer records and update customer information as needed.
- Identify customer needs and suggest appropriate products and services.
- Follow up with customers to ensure their satisfaction.
- Provide feedback to management on customer service issues.

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Burton-On-Trent: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person