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E-commerce Customer Care Assistant
4 months ago
**Responsibilities**:
- Respond to customer enquiries in a timely and professional manner.
- Provide accurate information about products and services.
- Resolve customer complaints in a positive and effective manner.
- Maintain customer records and update customer information as needed.
- Identify customer needs and suggest appropriate products and services.
- Follow up with customers to ensure their satisfaction.
- Provide feedback to management on customer service issues.
**Salary**: Up to £25,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Burton-On-Trent: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
Work Location: In person