E Commerce Customer Service
7 months ago
**Position**:E-commerce Customer Care Assistant
**Location**:Burton on Trent
**Salary**: Up to £25k
**Working Hours**: 8:30pm-4:30pm or 9am-5pm (Monday - Friday)
Are you looking for your next step in Customer Service?
You have the opportunity to join a well-established Construction Supplies business in Burton on Trent.
**Responsibilities**:
- Respond to customer enquiries in a timely and professional manner.
- Provide accurate information about products and services.
- Resolve customer complaints in a positive and effective manner.
- Maintain customer records and update customer information as needed.
- Identify customer needs and suggest appropriate products and services.
- Follow up with customers to ensure their satisfaction.
- Provide feedback to management on customer service issues.
**Job Types**: Full-time, Permanent
Pay: From £25,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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