E Commerce Customer Care Assistant

1 week ago


BurtonOnTrent, United Kingdom AB Search Full time

**Position**:E-commerce Customer Care Assistant

**Location**:Burton on Trent

**Salary**: Up to £25k

**Working Hours**: 8:30pm-4:30pm or 9am-5pm (Monday - Friday)

Are you looking for your next step in Customer Service?

You have the opportunity to join a well-established Construction Supplies business in Burton on Trent.

**Responsibilities**:

- Respond to customer enquiries in a timely and professional manner.
- Provide accurate information about products and services.
- Resolve customer complaints in a positive and effective manner.
- Maintain customer records and update customer information as needed.
- Identify customer needs and suggest appropriate products and services.
- Follow up with customers to ensure their satisfaction.
- Provide feedback to management on customer service issues.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- customer service: 1 year (required)

Work Location: In person



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