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E Commerce Customer Service

3 months ago

Burton upon Trent, Staffordshire, United Kingdom AB Search Full time

Position:
E-commerce Customer Care Assistant

Location:
Burton on Trent

Salary:
Up to £25k

Working Hours: 8:30pm-4:30pm or 9am-5pm (Monday - Friday)

Are you looking for your next step in Customer Service?

You have the opportunity to join a well-established Construction Supplies business in Burton on Trent.

Responsibilities:

  • Respond to customer enquiries in a timely and professional manner.
  • Provide accurate information about products and services.
  • Resolve customer complaints in a positive and effective manner.
  • Maintain customer records and update customer information as needed.
  • Identify customer needs and suggest appropriate products and services.
  • Follow up with customers to ensure their satisfaction.
  • Provide feedback to management on customer service issues.

Job Types:
Full-time, Permanent

Pay:
From £25,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday
  • No weekends

Experience:

- customer service: 1 year (preferred)

Work Location:
In person