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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Service Advisor to join our dynamic team at Marshalls PLC. As a key member of our Customer Services team, you will be responsible for delivering exceptional customer experiences and providing timely and effective solutions to customer queries.
Key Responsibilities- Provide exceptional customer service through effective communication and problem-solving skills
- Work closely with the sales team to resolve customer complaints and issues
- Develop and maintain strong relationships with customers to ensure their needs are met
- Identify and implement opportunities for continuous improvement in customer service
- Collaborate with colleagues to achieve team goals and objectives
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Experience in customer-facing roles, preferably in a service industry
- Knowledge of Microsoft Office and SAP is advantageous
- A competitive salary and benefits package
- Opportunities for professional development and growth
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
Marshalls PLC is a leading manufacturer of hard landscaping and building products. We are committed to delivering exceptional customer service and providing innovative solutions to meet the needs of our customers.