Customer Service Administrator

3 months ago


Ramsgate, United Kingdom Westin Par Full time

**Customer Service Administrator**
Ramsgate
Permanent, Full-Time, Mon-Fri
£24,000 - £27,000 p.a. + bonus and generous benefits

**Benefits**:

- Well established brand-leading business
- 31 days holiday
- Generous contributory pension
- Birthday voucher
- Free on-site parking

**Customer Service Administrator**
- Are you a customer-centric administrator who is decisive and can use common sense to solve client's queries?
- Does working at a fast pace within a close team of like-minded professionals appeal?
- Are attention to detail and organisational skills a priority for you?

If so, this lovely job could be exactly what you are looking for.

We are working with an international, brand leading manufacturer to find them an exceptional Customer Service Administrator.

**Job Purpose of the Customer Service Administrator**

Working within this dynamic team, you will play a crucial role in ensuring that customer's queries are solved in a timely and efficient manner.
- This role is an opportunity for you to use common sense and initiative to achieve the best result for the customer, going above and beyond their expectations.
- You will also become expert in the company's products, providing guidance and support when required.
- Listening skills are important to make sure that you have understood and can resolve the problem in a concise and effective manner.
- Collaborative working within all areas of the business is key to the success of the Customer Service Administrator, as is an understanding of how the role contributes to the on-going success of the business.

**The ideal person for the Customer Service Administrator will have**:

- An excellent background in customer services in a fast-paced environment
- An exceptional telephone manner
- Great verbal and written English
- Computer literate with Hub-Spot and/or SAP knowledge
- Problem solving and common sense approach
- Ability to remain calm under pressure
- Goal orientated

Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£27,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Ramsgate, Kent: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)
- Administrative: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: JD/CT/11432



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