Band 4 Quality Governance Administrator

5 months ago

Barnet, United Kingdom Barnet and Chase Farm Hospitals Full time

Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

**Detailed job description and main responsibilities**:

- To provide quality governance administrative support to the site quality governance function, including meeting co-ordination, as well as circulating all relevant paperwork.
- To organise team meetings as directed ensuring that all relevant information is available when required.
- To support the management of governance led meetings (Stop the Pressure / Free Falls Care / Mortality Review Group etc) by scheduling cases and liaising with presenters to attend.
- To support the commissioning of Learning from Death Reviews.
- To uplift the outcome of produced minutes and ensure these are accurately recorded reflected within the relevant modules on DCIQ / Datix.
- To provide a comprehensive administrative and secretarial service to support the quality governance framework on site.
- To manage and maintain accurate, timely and comprehensive records of projects as directed within patient safety, risk, incidents and compliance and clinical audit.
- To manage the updating of the serious incident action tracker.
- Assist in the collection of data from a variety of sources, and ensuring that the data contributed are accurate, checking data entered and ensuring completeness
- Undertake general office and administrative duties when required, ie, typing, organising meetings, ordering stationery, photocopying and filing
- Exercise a high degree of tact and discretion in dealings with staff, and patients.
- Support the management of relevant databases, participating in data entry and production of meaningful statistical analysis of reported compliance outcome activity.
- Ensure confidentiality of all written verbal and electronic information.
- To support the hospital quality governance team in the prompt and accurate identification of patient safety issues.
- Production of duty of candour letters to patients.
- Finalise the monthly health roster as directed by the Quality Governance departmental leads

**Person specification**:
**Royal Free World Class Values**:
**Essential criteria**:

- Demonstrable ability to meet the Trust Values

**Education & professional Qualifications**:
**Essential criteria**:

- 4 GCSE’s (A-C) or equivalent

**Desirable criteria**:

- Key Skills Level 2 in Literacy or equivalent
- AMSPAR Medical Terminology (or equivalent )

**Experience**:
**Essential criteria**:

- Previous experience of clerical work
- Computer based data entry experience

**Desirable criteria**:

- Previous experience of working in a team

**Skills and aptitudes**:
**Essential criteria**:

- Experience of a logical and organised approach to work.
- Ability to prioritise and manage own workload.
- Advanced level of keyboard skills that include the ability to enter information accurately and quickly.
- Excellent communication skills - both written and verbal, including courteous telephone manner
- Computer literate with experience of Microsoft Word, Outlook, Excel and excellent and accurate typing skills with attention to detail
- **Covid-19 Vaccination**
- Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
- We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.- ** AT* - Apprenticeship Training**. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- If you are an **EU/EEA citizen** who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
- The Trust uses **electronic new starter forms** on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- **The Trust will request a DBS** (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.

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