Patient Pathway Administrator

7 months ago

Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

The post holder will work as part of the Breast Surgery Team at the Churchill Hospital responsible for effectively managing the smooth operation of the service.

The post holder plays a pivotal role in supporting Multi disciplinary clinical teams to deliver a responsive service to patients who are referred to the Hospital for assessment, investigation, diagnosis and Treatment.

The main duties of the post is to deliver an effective and efficient administrative office function to support a front line clinical service that:
delivers daily outpatient clinics

under takes 4.5 Operating lists per week, plus extras

**The service requires an individual to join the team who is**:
patient focused, able to communicate with patients and manage information sensitively with attention to detail

organised, has effective time management skills and is able to prioritise workload

both able to work independently and as part of a large MDT team.

flexible in approach to work and able to cope effectively under pressure in a fast paced clinical service

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel

PERSON SPECIFICATION

Essential defines the minimum criteria needed to carry out the job and the job cannot be done without theses.

Desirable refers to criteria which are not essential and which successful applicants would be expected to acquire during their time in post. The desirable requirements are not taken into consideration in a job evaluation panel.

Specification

Essential

Desirable

Education and

**Qualifications**:
Administrative experience

Good standard of Education with a minimum of 5 ‘C’ grade GCSE’s (inc English Language and Maths)

Competence in use of various computer software packages

Medical Terminology

EPR trained (Training available)

Experience and Skills

Proven experience within an administrative role

Experience of working with the general public

Evidence of a positive approach to working in complex environments

Experience of setting and maintaining work standards

Ability to provide a range of options to deal with complex working situations

Methodical, conscientious & reliable

Knowledge of RTT 18 week pathways

Previous NHS experience

Evidence of team working

Specific Aptitude and Abilities

Strong Computer Skills

Experience of dealing with tight deadlines and targets.

Highly organised and have the ability to coordinate and prioritise own workload

Have and promote a professional working attitude

Ability to work as part of a team

Familiarity with NHS performance targets

Interpersonal Skills/ Communication Skills

Excellent interpersonal and communication skills

Excellent telephone manner

Able to demonstrate initiative and deal with sensitive information.

Ability to cope effectively under pressure

Accurate attention to detail

Experience of dealing with stressed/upset individuals in an empathetic manner.

Ability to adapt to rapidly changing demands and expectations.

Ability to use own initiative and act quickly and decisively.

Diplomacy Skills

Evidence of interacting with a wide range of people

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