The Hive Administrator

6 months ago

Richmond, United Kingdom Savills Graduates Full time

**Job title**

Administrator (Apprentice)

**Job Location**

London - Richmond

**Current Team Information**

The Hive is a reimagined lead generation and customer service department for the Savills UK business. Residing in Richmond, the Hive is made up of two teams. The Outbound team support Lettings and Sales, while the Inbound team support the whole UK business. The team has embarked on a 5 year project to transform into a modern, technologically advanced department where they plan to become a Market Leader in their space.

**About this role**

As an Apprentice Administrator you will facilitate the smooth operation of the HIVE by working closely with the Operational teams. In addition, you will work on data and insights projects that support lead generation and innovation.

**Responsibilities**:

- Provide administration support to the HIVE
- Meet weekly input goals
- Deliver the agreed operational, stakeholder, service & expertise KPI’s
- Support the department to meet annual output goals and targets
- Ensure the day-to-day operations run smoothly and efficiently
- Complete all necessary administrative tasks in a timely manner
- Monitor the quality of customer interactions and leads, and make recommendations for improvement
- Work with the department to reduce admin time for consultants and increase call time
- Maintain the cleanliness and accuracy of the company database, ensuring that all data is accurate and accessible
- Analyse available data and recommend projects to optimise processes
- Follow all Hive procedures, processes and frameworks
- Provide coordination and administrative support to the department HODs

Required Core Competencies:

- Supporting & Co-operating
- Interacting & Presenting
- Adapting & Coping
- Organising & Executing
- Achieving Personal Work Goals & Objectives
- Deciding & Initiating Action

**How you’ll make an impact**

You’ll need to have:

- Good understanding of data and excel
- Ability to work under pressure and meet deadlines
- Strong communication skills, both written and verbal
- Strong problem-solving and decision-making abilities
- Strong organisational and administrative skills
- Ability to work well in a fast-paced environment and handle multiple tasks simultaneously
- Ability to work well in a team environment and support fellow team members
- Diary management

**Training**

Business Admin Level 3.

On the job training is provided to ensure all the required knowledge and experience is obtained throughout the apprenticeship to qualify successfully.

**Career development**

We ensure that your Continuing Professional Development (CPD) is current and that all staff are fully up-to-date with changes to legislation and business needs.

**Benefits**
- 25 days (5 weeks) annual leave
- Competitive Pension Plan
- Life Assurance
- Private Medical Scheme (invitation after one years’ service)
- Employee discounts - save money using our My Rewards on thousands of discounts and offers
- Cycle to Work Scheme
- Interest free season ticket loan

**Assessment for this role**
- Application Form
- Personality Profile
- Assessment Centre (including presentation and group activities)
- Face to face Interview

**Savills Culture**
- Savills is committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that our teams will be truly representative of all sections of society and each employee feels respected and able to give their best. We attract, recruit and retain the best people in property. Right across the world, and in areas of property as diverse as real estate management and venture capital funding._
- Savills is a Disability Confident Committed Employer and is an accredited Living Wage Employer._
- Savills is a signatory of the Race at Work Charter - committing to the equality of opportunity in the workplace for all._

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