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Service Quality Administrator
2 months ago
**Job Vacancy**: Service Quality Administrator
**Rate**: £10.90 per hour (PAYE)
**Location**: Northampton
**Duration**: 6 months initially
We are urgently seeking a dedicated and driven individual to fill an important position within our organisation. If you're known for your EXCEL proficiency, adept computer skills, and possess a keen eye for evaluating service quality reports, you could be exactly what we're looking for.
Job Scope
As a pivotal part of our team, you will be responsible for evaluating service quality reports and identifying any maintenance or cleaning issues found during the mystery shopper audits on our trains.
**Your main tasks will include**:
Converting the secret shopper reports into EXCEL formats
Logging maintenance issues as work orders into our internal system, CORMAP. Don’t worry if you've never used this before - we'll provide all necessary training
Persistently following up on outstanding items until they reach a satisfactory conclusion
The reports you produce play a critical role in improving both the visual appeal of our trains and the satisfaction of our passengers.
You will report directly to the Senior Area Train Presentation & SQR Manager, becoming a part of the team that keeps our trains in top shape and ensures passengers' travel experience is second to none.
Desired Skills and Qualifications
**We're looking for someone who**:
Possesses EXCEL competency and good overall computer skills
Has a proven ability to evaluate service quality reports
Can identify and record maintenance or cleaning issues
Is tenacious and self-motivated, with strong follow-through skills
Has excellent communication abilities
We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the recruiter for this job posting team.
If this isn’t the role you’re looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join:
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