Customer Service/administration Officer
4 months ago
Company Overview:
Our company is a leading provider of financial services, specializing in VAT and tax returns for construction clients. We pride ourselves on delivering exceptional customer service and accurate financial solutions to our clients. We are currently seeking a dedicated Customer Service Administrator to join our team in St. Asaph.
**We are looking for immediate start for this role**
**Job Description**:
As a Customer Service Administrator specializing in VAT and tax returns, you will be the first point of contact for our valued construction clients. You will handle incoming calls regarding VAT and tax return queries, providing prompt and courteous assistance to address their concerns. Your primary responsibilities will include:
- Efficiently managing incoming calls from construction clients regarding VAT and tax returns.
- Providing accurate information and guidance to clients on VAT and tax return procedures.
- Directing calls to the appropriate departments or colleagues for further assistance, if required.
- Collecting necessary information from clients to facilitate the processing of VAT and tax returns.
- Ensuring that all client interactions are conducted professionally and in line with company standards.
- Maintaining comprehensive records of client interactions and inquiries for future reference.
- Collaborating closely with colleagues to ensure timely resolution of client queries and issues.
- Comfortably working alone in the office environment, including opening and closing up the office.
**Requirements**:
To excel in this role, you should possess the following qualifications and skills:
- Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
- Confident in taking calls.
- Strong interpersonal skills and a customer-centric approach to service delivery.
- Previous experience in customer service, preferably in a financial or tax-related field.
- Familiarity with VAT and tax return processes, ideally within the context of the construction industry.
- Proficiency in using office software and customer relationship management (CRM) systems.
- Ability to work independently and efficiently in a solo office environment, including being comfortable with opening and closing up the office.
- Exceptional organisational skills and attention to detail.
This is an excellent opportunity for a motivated individual with a passion for customer service and financial administration to join a dynamic team and contribute to the success of our organisation.
**Job Types**: Full-time, Permanent
Pay: £25,000.00-£33,000.00 per year
**Benefits**:
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- St. Asaph: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- VAT returns: 1 year (preferred)
- Tax returns: 1 year (preferred)
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
**Location**:
- St. Asaph (preferred)
Work Location: In person
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