Customer Service/administration Officer

6 months ago


St Asaph, United Kingdom Recruitomatic Full time

Company Overview:
Our company is a leading provider of financial services, specializing in VAT and tax returns for construction clients. We pride ourselves on delivering exceptional customer service and accurate financial solutions to our clients. We are currently seeking a dedicated Customer Service Administrator to join our team in St. Asaph.

**We are looking for immediate start for this role**

**Job Description**:
As a Customer Service Administrator specializing in VAT and tax returns, you will be the first point of contact for our valued construction clients. You will handle incoming calls regarding VAT and tax return queries, providing prompt and courteous assistance to address their concerns. Your primary responsibilities will include:

- Efficiently managing incoming calls from construction clients regarding VAT and tax returns.
- Providing accurate information and guidance to clients on VAT and tax return procedures.
- Directing calls to the appropriate departments or colleagues for further assistance, if required.
- Collecting necessary information from clients to facilitate the processing of VAT and tax returns.
- Ensuring that all client interactions are conducted professionally and in line with company standards.
- Maintaining comprehensive records of client interactions and inquiries for future reference.
- Collaborating closely with colleagues to ensure timely resolution of client queries and issues.
- Comfortably working alone in the office environment, including opening and closing up the office.

**Requirements**:
To excel in this role, you should possess the following qualifications and skills:

- Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
- Confident in taking calls.
- Strong interpersonal skills and a customer-centric approach to service delivery.
- Previous experience in customer service, preferably in a financial or tax-related field.
- Familiarity with VAT and tax return processes, ideally within the context of the construction industry.
- Proficiency in using office software and customer relationship management (CRM) systems.
- Ability to work independently and efficiently in a solo office environment, including being comfortable with opening and closing up the office.
- Exceptional organisational skills and attention to detail.

This is an excellent opportunity for a motivated individual with a passion for customer service and financial administration to join a dynamic team and contribute to the success of our organisation.

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£33,000.00 per year

**Benefits**:

- Employee discount
- Free parking
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- St. Asaph: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- VAT returns: 1 year (preferred)
- Tax returns: 1 year (preferred)
- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

**Location**:

- St. Asaph (preferred)

Work Location: In person



  • St. Asaph, United Kingdom Lawn Master Full time

    **We require a full-time receptionist/office administrator to join our busy office based on New Vision Business Park, St. Asaph** As an office administrator you will be responsible for computer-based scheduling, dealing with customer accounts and general customer enquiries on a daily basis as well as usual receptionist duties. **Job requirements**: - Good...

  • Office Administrator

    5 months ago


    St. Asaph, United Kingdom Recruitomatic Full time

    Are you an adept multitasker with a passion for delivering exceptional customer service? Join our esteemed accountancy practice as a Customer Service Manager/Office Administrator and become an integral part of our award-winning team. As a key player in our organization, you'll be responsible for ensuring the seamless operation of our department while...

  • Office Administrator

    6 months ago


    St. Asaph, United Kingdom Azets Full time

    Are you looking to take the next step on your journey? Do you want to be part of an international family whose vision is "To make their services smarter, more effective, and more personal every day"? If yes, then you could be our next investment! At Azets, you're in control of your career and with our support this will make us even stronger, together. Our...


  • St. Asaph, United Kingdom ClwydAlyn Housing Full time

    Pathways_ **Maintenance** **_ Job Overview_*** **Pathway to Office** **Administrator** £16,610 or National Minimum Wage per annum, pro rata Annual salary increments plus any cost of living increase Qualified salary £23,000 circa per annum, pro rata V72, St Asaph 37 Hours a week **_ Pathway Entry: _**_Basic maths, english and IT skills_ **Hom** **_...


  • St. Asaph, United Kingdom GreenThumb Full time

    Are you looking for your next opportunity in an expanding business with a nationwide presence? If the answer is yes, we are a great company, with great people! So why not join us. **Title**: Back Office Administrator **Location**: St Asaph, Denbighshire **Hours**: 37.5 hours **Salary**: £22,308 per year Conveniently located on Junction 26 off the A55,...

  • Office Administrator

    4 weeks ago


    St Asaph, Denbighshire, United Kingdom Ernest Gordon Recruitment Full time

    Office Manager (HR)£33,000-£40,000+ Company Benefits + Training + Bonus SchemeWe are seeking an experienced Office Manager with a proven track record in HR to join our team at Ernest Gordon Recruitment. As an Office Manager, you will be responsible for providing administrative support to our construction projects, ensuring seamless day-to-day operations...


  • St Albans, United Kingdom Customer Service and Call Centres Full time

    **Job Title**: Customer Service Executive **Salary**: £27,000 - £31,000 per annum **Location**: St Albans **Contract**: Permanent, Full Time **Hours**: Shifts between Monday - Sunday, between 9am and 8pm **COMPANY PROFILE** Our client, a well-established organisation is looking for an experienced Customer Service Experience Executive to join their team in...


  • St Albans, United Kingdom Customer Service and Call Centres Full time

    Job Title: Customer Services Executive **Salary**: £19,000 - £22,500 annum + bonus Location: Near St Albans Contract: Full time, Permanent - Monday - Friday, 9:00am - 5:30pm COMPANY PROFILE Our well-established client is looking for a positive and friendly Customer Experience Executive to join their vibrant and lively team near St Albans. They are an...


  • St Albans, United Kingdom Customer Service and Call Centres Full time

    Job Title: Customer Service Executive **Salary**: Up to £24,0000 per annum Location: St Albans / Hybrid Contract: Permanent Hours: Monday to Friday 09:00 - 17:30 COMPANY PROFILE This is an exciting opportunity to work for our well-established client who are in the Financial Services industry St Albans. Supporting companies within the Finance sector for...


  • St Albans, United Kingdom Customer Service and Call Centres Full time

    **Job Title**: Customer Service Advisor **Salary**: Up to £24,000 per annum **Location**: St Albans **Contract**: Full time, Permanent **Hours**: Monday to Friday 9am - 5.30pm **COMPANY PROFILE** This is an exciting opportunity to work for our well-established client who are in the Financial Services industry in St Albans. Supporting companies within the...

  • Office Administrator

    4 weeks ago


    St Asaph, Denbighshire, United Kingdom Clwyd Recruitment Solutions Ltd Full time

    We are seeking a dedicated Office Administrator to assist the compliance department in ensuring eco submissions align with industry standards and regulations. Key responsibilities include supporting the compliance department with eco submissions, providing exceptional customer service, and maintaining CRM systems to track customer interactions and...


  • Bury St. Edmunds, United Kingdom Nafs Health Consultancy & Training Ltd. Full time

    NAFS Health provides Assessment, Diagnosis and Psychological treatments of individuals with emotional and mental health problems. We deliver the highest quality in all the services we provide. NAFS Health is looking for an enthusiastic and dynamic customer service administrator to join our team. This role focuses on customer services, office management and...


  • Bury St. Edmunds, United Kingdom Nafs Health Consultancy & Training Ltd. Full time

    NAFS Health provides Assessment, Diagnosis and Psychological treatments of individuals with emotional and mental health problems. We deliver the highest quality in all the services we provide. NAFS Health is looking for an enthusiastic and dynamic customer service administrator to join our team. This role focuses on customer services, office management and...


  • St Albans, United Kingdom Kpwaste Full time

    **Job type** Full-time **Location** St Albans AL4 KP Waste Co ltd are a family run company Specialising in waste and recycling in London and the home counties. **A quick look at the role.** The Operations and Transport Administrator will be responsible for the day-to-day administration duties of operations and transport. A willingness to adapt and...


  • St Albans, United Kingdom Red Door Recruitment Full time

    **St Albans** **£26k + £2k bonus potential** **Monday to Thursday 8.30-5.30, Fridays 8.30-4pm** We are looking for a passionate customer service administrator to join our client's well-established company based on the outskirts of St Albans. This is a highly regarded international innovative organisation. The company culture is inclusive and...

  • Customer Care

    5 months ago


    St Helens, United Kingdom MGH Electrical (UK) LTD Full time

    MGH Electrical (UK) LTD is looking for an Office Administrator to join our team. The Office Administrator will be responsible for providing administrative support to the Director of Operations and the Executive Team. Duties will include answering phones, taking messages, filing, and providing assistance to the Executive Team. This position will also be...


  • St. Asaph, United Kingdom North Wales Police Full time

    Force - North Wales Police Role Type - Police Staff Business Area - Operational Support Services Department - Justice Services Location - St. Asaph Dhq Grade - Scale 4 Salary - 23,100 to 25,353 Agile Working - Hybrid - this role can be performed from home more often than not. Part/Full Time - Full Time Hours per Week - 37 Type of Contract -...


  • St Albans, United Kingdom CV-Library Full time

    We are looking for a passionate customer service administrator to join our client's well-established company based on the outskirts of St Albans. This is a highly regarded international innovative organisation. The company culture is inclusive and supportive, based on ethical values and one of the reasons people stay for many years! This is a fantastic...


  • St Albans, United Kingdom CV-Library Full time

    We are looking for a passionate customer service administrator to join our client's well-established company based on the outskirts of St Albans. This is a highly regarded international innovative organisation. The company culture is inclusive and supportive, based on ethical values and one of the reasons people stay for many years! This is a fantastic...


  • Bury St. Edmunds, United Kingdom Ambitions Personnel Full time

    Are you looking for a role which will utilise your skills in both administration and also customer service? Do you want to work in a friendly open office with people that you would call friends. Dealing with the general public via the telephone you will assist with any issues that your clients may have. They will rely on you to source the required...