Pathway to Office Administrator

6 months ago

St Asaph, United Kingdom ClwydAlyn Housing Full time

Pathways_

**Maintenance**

**_ Job Overview_***
**Pathway to Office**
**Administrator**

£16,610 or National Minimum Wage per annum, pro rata
Annual salary increments plus any cost of living increase
Qualified salary £23,000 circa per annum, pro rata
V72, St Asaph
37 Hours a week

**_ Pathway Entry: _**_Basic maths, english and IT skills_
**Hom**

**_ Qualifications: Knowledge of IT systems, Office urO _**es**:

- Administration experience, Microsoft Word / Excel, _
- Good communication and organisation skills._

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**Responsibilities**

**Person Specification**
**Purpose**
**The office administrator plays a crucial role in supporting the**
**efficient functioning of the housing association, enabling staff to**
**focus on their core responsibilities while ensuring that administrative**
**tasks are handled effectively and professionally.**

**Key responsibilities Working with others**
- To provide administrative support within the Maintenance - The post-holder is expected to work as part
Team across a number of workstreams, such as, Electrical, of a close-knit team and have the capability to
Plumbing & Heating and other planned works, to work on their own initiative.
ensure the smooth running of the administration within - The post-holder is expected to work across sectors
maintenance. involving a range of multi-disciplinary partners, with the
- Under the direction of the of the Manger or Supervisor, support of the manager.

to liaise with staff, possibly residents, and contractors, - Excellent communication skills, both verbal and written
e.g. required documents, Kitchen manufactures and other are required to ensure effective service delivery. The post
- external bodies to contribute towards the smooth day to holder will be expected to:
day running of the planned works programme.
- In conjunction with the Manger / Supervisor and in their - Give, receive, and effectively communicate information
absence to be responsible for the general administration to relevant parties, particularly colleagues, residents and
within the maintenance team. contractors.
- Communicate with all maintenance staff within

**Knowledge and abilities **ClwydAlyn through daily interaction and staff meetings.
- To provide relevant information to staff concerning
- To demonstrate and have an understanding of the client service delivery, this is done by ensuring that effective and

groups within a maintenance setting, specifically in accessible administration systems are maintained within

relation to administrative matters. the business. As directed by the Manager and Supervisor,
- Following general office administrative policies and to do any administrative tasks that promotes the smooth

procedures, maintaining records, word processing, filing, delivery of the service, this could include general and/or
photocopying, logging incoming telephone calls; and specific administrative tasks.
- incoming/outgoing mail. - Liaison with the Contact Centre, maintenance, and Asset- The ability to establish and maintain good relationships Management Officers in connection with maintenance

with residents, staff and professionals from external issues.- To assist the Manager or Supervisor in the delivery of high
- quality administrative services within the Maintenance
Team.
- The willingness to attend training courses from time to

time in order to keep up to date with developments in
respect of the duties of the post-holder.
- In the absence of the Manager or Supervisor, work

alongside the senior staff within maintenance and be
responsible for ensuring delivery of service is maintained
within the team.
- The need to maintain confidentiality.

**Who we are**

**About ClwydAlyn**

ClwydAlyn was formed in 1978 as a non-charitable
Registered Social Landlord and now manages over 6,500
homes and employs 760 staff. We deliver a range of
housing management related services, which includes
care and supported housing, development, and repair and
maintenance services across North Wales (Denbighshire,
Flintshire, Conwy, Wrexham, Powys, Gwynedd and the Isle
of Anglesey).

Our homes and services include social family housing
and single person accommodation, supported living
accommodation and specialist care and nursing services,
low-cost home ownership, leasehold management services
and intermediate and market rented housing. The Group’s
turnover is £64m.

We are an ambitious Housing Association and very driven
by our values and mission. We believe that it is wrong that
there is still so much inequality and poverty across our
region, and we know that this impacts every aspect of
people’s lives. We took a strong position to end evictions
four years ago and we use our money and influence to do
all we can to support those experiencing poverty and to
champion for change across our country.

**Perks**

**Why work for us?**
**Job Benefits**:

- Are you looking for an excellent work life balance?- Would you like 25 days paid hol

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